Solved Samsung Galaxy S7 Cannot Hear Calls - Troubleshooting Guide

Solved Samsung Galaxy S7 Cannot Hear Calls

If you are experiencing issues with your Samsung Galaxy S7 where you cannot hear calls, you are not alone. Many users have reported similar problems with their devices. This can be very frustrating, especially if you rely on your phone for daily communication.

There can be various reasons why you are unable to hear calls on your Galaxy S7. It could be a software glitch, a problem with the speaker or microphone, or even a network issue. In this troubleshooting guide, we will walk you through some common solutions to help you resolve this problem and get back to making and receiving calls without any issues.

Table Of Contents

First, it is important to check if the volume on your Galaxy S7 is turned up. This might seem obvious, but sometimes the simplest solutions are the most effective. Make sure that the volume buttons on the side of your device are not set to the minimum level. You can also test the volume by playing some music or a video to see if you can hear the sound properly.

If the volume is not the issue, then you can try restarting your Galaxy S7. Sometimes a simple restart can solve minor software glitches that may be causing the problem. Press and hold the power button until the power menu appears, then select “Restart” and wait for your device to reboot. Once it has restarted, try making or receiving a call to see if the issue has been resolved.

If the problem persists, you can also try clearing the cache partition on your Galaxy S7. This can help to remove any temporary files or data that might be causing conflicts with the phone’s audio system. To do this, turn off your device and then press and hold the volume up, home, and power buttons simultaneously. Release the buttons when the Samsung logo appears, and then use the volume down button to navigate to the “Wipe cache partition” option. Press the power button to select it, and then use the volume down button to highlight “Yes” and press the power button again to confirm. Once the cache partition has been cleared, your device will reboot and you can check if the problem has been resolved.

If none of these solutions work, it is recommended to contact Samsung support or visit a service center for further assistance. They will be able to diagnose the problem and provide a proper solution to get your Galaxy S7 back in working order.

In conclusion, the inability to hear calls on your Samsung Galaxy S7 can be a frustrating issue, but there are several troubleshooting steps you can take to try and resolve it. Start with checking the volume and restarting your device, then try clearing the cache partition if the problem persists. If none of these solutions work, seek professional help from Samsung support or a service center. With the right guidance, you can get your Galaxy S7 working properly again in no time.

Solved Samsung Galaxy S7 Cannot Hear Calls - Troubleshooting Guide

If you are experiencing issues with your Samsung Galaxy S7 where you cannot hear calls, there are several troubleshooting steps you can try to resolve the problem. This guide will walk you through these steps.

Step 1: Check volume settings

Make sure that the volume on your device is turned up and not set to mute. You can adjust the volume by using the physical volume buttons on the side of the device or by going to Settings > Sounds and vibration > Volume. Ensure that all volume sliders are set to an audible level.

Step 2: Clean the earpiece

The earpiece on your device may be blocked by dirt or debris, causing muffled or no sound during calls. Use a soft, dry cloth or a cotton swab to gently clean the earpiece. Be careful not to push any dirt further into the earpiece.

Step 3: Restart your device

A simple restart can often fix minor software issues that may be causing the problem. Press and hold the Power button, then tap Restart. Once your device has restarted, check if you can hear calls properly.

Step 4: Check for software updates

Outdated software can sometimes cause audio problems. Go to Settings > Software update > Download and install and check for any available updates. If updates are available, install them and restart your device.

Step 5: Reset app preferences

If the issue persists, resetting app preferences can help. Go to Settings > Apps > More > Reset app preferences. This will reset all app permissions, notifications, and default settings, so you may need to set them up again after the reset.

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Step 6: Clear the cache partition

If the previous steps did not solve the problem, clearing the cache partition can help. Power off your device, then press and hold the Power, Volume Up, and Home buttons simultaneously until the Samsung logo appears. Use the Volume Down button to navigate to the “Wipe cache partition” option, then press the Power button to select it. Once the process is complete, use the Volume buttons to select “Reboot system now” and press the Power button to restart your device.

Step 7: Factory reset

If all else fails, a factory reset may be necessary. However, please note that this will erase all data on your device, so make sure to back up important files before proceeding. Go to Settings > General management > Reset > Factory data reset > Reset > Delete all. Your device will restart and return to its original factory settings.

If none of the above steps resolve the issue and you still cannot hear calls on your Samsung Galaxy S7, it may be a hardware problem. In this case, it is recommended to contact Samsung support or visit a certified service center for further assistance.

No Sound During Calls

If you are experiencing no sound during calls on your Samsung Galaxy S7, there could be several reasons for this issue. Here are some troubleshooting steps you can try:

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Check volume settings: Make sure the volume is not turned down or muted during calls. Adjust the volume using the volume buttons on the side of the device.
Restart your phone: Sometimes a simple restart can fix software issues causing sound problems. Hold down the power button, select “Restart,” and wait for the device to reboot.
Check for software updates: Ensure that your phone is running the latest software version. Go to “Settings,” tap on “Software update,” and select “Download updates manually.” If an update is available, follow the on-screen instructions to install it.
Clear cache partition: Wiping the cache partition can help resolve various software issues. Turn off the phone, then press and hold the Volume Up, Home, and Power buttons simultaneously. When the Samsung logo appears, release all buttons. Use the Volume Down button to navigate to “Wipe cache partition” and press the Power button to confirm. Once the process is complete, select “Reboot system now.”
Check for signal: Poor signal or network connectivity can affect call sound quality. Ensure that you have a strong signal and are not in a congested area. If necessary, try switching to a different network or contacting your carrier for assistance.
Test with headphones: Plug in a pair of headphones and make a call to see if you can hear the other person. If the sound works with headphones, the issue may be with the phone’s speakers. Contact Samsung or visit a service center for further assistance.
Factory reset: If all else fails, you can try performing a factory reset to eliminate any software issues causing the problem. Note that this will erase all data on your phone, so make sure to back up your important files beforehand. Go to “Settings,” tap on “General management,” select “Reset,” and choose “Factory data reset.”

If none of these solutions solve the no sound during calls issue, it may be a hardware problem. Contact Samsung customer support or take your phone to a certified repair center for further assistance.

Speakerphone Not Working

If you are experiencing issues with the speakerphone function on your Samsung Galaxy S7, there are a few troubleshooting steps you can try to resolve the problem.

Check the volume: Make sure that the volume on your device is turned up and not muted. You can adjust the volume by pressing the physical volume buttons on the side of the phone or by going into the sound settings.
Restart your phone: Sometimes a simple restart can fix minor software glitches that may be affecting the speakerphone function. Press and hold the power button on your device, then tap “Restart” to restart your phone.
Disable Bluetooth: If you have Bluetooth enabled on your device, it may be interfering with the speakerphone function. Disable Bluetooth by swiping down from the top of the screen to open the notification panel, then tap the Bluetooth icon to turn it off.
Clear cache partition: Clearing the cache partition on your device can help resolve software issues that may be affecting the speakerphone. To do this, follow these steps:
1. Turn off your Samsung Galaxy S7.
2. Press and hold the Power, Home, and Volume Up buttons simultaneously until the Samsung logo appears.
3. Use the Volume Down button to navigate to the “Wipe cache partition” option.
4. Press the Power button to select the option.
5. Use the Volume Down button to highlight “Yes” and press the Power button to confirm.
6. Once the cache partition has been cleared, use the Volume Down button to highlight the “Reboot system now” option and press the Power button to restart your device.
Perform a factory reset: If the above steps do not resolve the issue, you may need to perform a factory reset on your device. However, be aware that a factory reset will erase all data on your phone, so make sure to back up any important files before proceeding. To perform a factory reset, follow these steps:
1. Go to the Settings menu.
2. Scroll down and tap on “Backup and reset”.
3. Tap on “Factory data reset”.
4. Read the information and tap on “Reset device”.
5. Enter your PIN or password if prompted, then tap on “Continue”.
6. Tap on “Delete all” to confirm the factory reset.

If you have tried all of the above troubleshooting steps and are still experiencing issues with the speakerphone, it may be a hardware issue. In this case, it is recommended to contact Samsung support or bring your device to an authorized service center for further assistance.

Troubleshooting Steps

If you are experiencing issues with your Samsung Galaxy S7 where you cannot hear calls, follow these troubleshooting steps to try to resolve the problem:

Check the volume level on your device. Make sure the volume is turned up and not muted.
Restart your phone. Sometimes a simple restart can fix software glitches that are causing issues with the audio.
Check if the issue is specific to a certain app. Try making a call using a different app or in a different scenario to see if the problem persists.
Clean the earpiece speaker. Dust or dirt can accumulate in the speaker grill, which can block the sound. Use a soft brush or toothbrush to carefully clean the speaker.
Remove any protective case or cover from your phone. Sometimes these accessories can interfere with the audio and cause issues.
Check if the issue is with the network. Try making a call using a different network or SIM card to see if the problem is related to the network connectivity.
Update your phone’s software. Make sure your device is running the latest version of the software, as updates often include bug fixes and improvements.
Perform a factory reset. This should be done as a last resort, as it will erase all data on your phone. Before doing a factory reset, backup your important data.

If none of the above steps solve the problem, it is recommended to contact Samsung support or visit a service center for further assistance.

FAQ:

Why can’t I hear calls on my Samsung Galaxy S7?

If you are unable to hear calls on your Samsung Galaxy S7, there could be several reasons for this issue. It might be due to a problem with the phone’s speaker, a software glitch, or an issue with the network connection. To troubleshoot the problem, you can try a few solutions such as restarting the phone, checking the volume settings, or performing a software update.

How can I fix the speaker problem on my Samsung Galaxy S7?

If you are experiencing a speaker problem on your Samsung Galaxy S7, there are a few steps you can take to fix it. First, make sure the volume is turned up and that the phone is not on silent. You can also try cleaning the speaker grill with a soft brush or cloth. If these steps do not resolve the issue, you may need to bring your phone to a professional repair service.

What should I do if restarting the phone doesn’t fix the issue?

If restarting your Samsung Galaxy S7 does not resolve the issue of not being able to hear calls, there are a few other steps you can try. First, check the volume settings and make sure they are not set to the lowest level. You can also try using headphones or a Bluetooth headset to see if the issue is with the phone’s speaker. If none of these steps work, it may be necessary to contact your service provider or Samsung support for further assistance.

Can a software update fix the problem of not hearing calls on my Samsung Galaxy S7?

In some cases, a software update can fix the problem of not being able to hear calls on a Samsung Galaxy S7. Software updates often include bug fixes and improvements that can resolve issues with the phone’s functionality. It is recommended to regularly check for and install any available software updates to ensure that your phone is running the latest version of the operating system.

Is there a way to prevent the issue of not hearing calls on my Samsung Galaxy S7?

While it is not possible to completely prevent the issue of not being able to hear calls on a Samsung Galaxy S7, there are a few steps you can take to minimize the chances of encountering this problem. Regularly updating your phone’s software and keeping it free from dust and debris can help maintain optimal performance. Additionally, being aware of any known issues or software bugs and checking for updates or fixes can also help prevent this issue.

Why can’t I hear calls on my Samsung Galaxy S7?

There could be several reasons why you can’t hear calls on your Samsung Galaxy S7. Firstly, make sure that the volume is turned up and not muted. If the volume is fine, check if there are any software updates available for your device. You can also try connecting a pair of headphones or Bluetooth device to see if the audio works through them. If none of these steps work, there may be an issue with the speaker or audio hardware on your device and it may need to be repaired or replaced.

What should I do if I can’t hear the caller but they can hear me on my Samsung Galaxy S7?

If you can’t hear the caller but they can hear you on your Samsung Galaxy S7, there are a few things you can try. First, check if the volume is turned up and not muted. If the volume is fine, try restarting your device to see if that resolves the issue. You can also try removing any accessories or cases that may be blocking the speaker. If the problem persists, you may need to contact Samsung or your service provider for further assistance.