How to fix your Motorola Moto G4 that won’t turn on or boot up (Troubleshooting Guide)

If you own a Motorola Moto G4 and you’re experiencing issues with it not turning on or booting up, then you’ve come to the right place. In this troubleshooting guide, we’ll go over some common problems and potential solutions to get your Moto G4 up and running again.

1. Check the battery:

The first thing to do when your Moto G4 won’t turn on is to check the battery. Make sure it is properly charged and securely connected to the phone. If the battery is completely drained, try charging it for at least 30 minutes before attempting to turn on the device again. If the battery is damaged or not holding a charge, you may need to replace it.

2. Perform a hard reset:

If the battery is not the issue, try performing a hard reset on your Moto G4. This can help to resolve software glitches that may be preventing the device from turning on. To do a hard reset, press and hold the power button and volume down button simultaneously for about 10 seconds until the device restarts.

3. Check for software updates:

Outdated software can also cause problems with your Moto G4. Make sure that you have the latest software updates installed on your device. To check for updates, go to Settings > About phone > System updates. If there are any available updates, follow the on-screen instructions to install them.

4. Contact customer support:

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If none of the above solutions work, it may be necessary to contact Motorola customer support for further assistance. They can provide more specific troubleshooting steps or arrange for a repair if needed.

By following these troubleshooting steps, you should be able to fix your Motorola Moto G4 that won’t turn on or boot up. Remember to always check the battery, perform a hard reset, update the software, and contact customer support if necessary. Good luck!

Fixing Your Motorola Moto G4 that Won’t Turn On or Boot Up: Troubleshooting Guide

If you’re experiencing issues with your Motorola Moto G4 and it won’t turn on or boot up properly, there are several troubleshooting steps you can try to resolve the problem. Follow the steps below to attempt to fix the issue:

1. Check the battery: Ensure that your device has enough battery power by connecting it to a charger and letting it charge for at least 15 minutes. If the battery is completely drained, it may take longer to turn on.
2. Perform a soft reset: Sometimes, a soft reset can fix minor software issues. To perform a soft reset, press and hold the Power button for about 10 seconds until the device restarts.
3. Boot into safe mode: If your Moto G4 gets stuck during the boot process, it might be due to a problematic app. Booting into safe mode will disable all third-party apps, allowing you to troubleshoot the issue. To enter safe mode, press and hold the Power button until the Power off option appears on the screen. Then, press and hold the Power off option until the Safe mode prompt appears. Tap OK to enter safe mode.
4. Clear cache partition: Clearing the cache partition can help resolve issues caused by corrupt system cache. To clear the cache partition, turn off your Moto G4. Press and hold the Power and Volume Down buttons simultaneously until the device vibrates. Release the buttons, and you will enter the Boot Mode Menu. Use the Volume Down button to navigate to “Recovery” and press the Power button to select it. In the next screen, press and hold the Power button, then press and release the Volume Up button to enter recovery mode. Use the Volume Down button to navigate to “Wipe cache partition” and press the Power button to select it. Once the process is complete, use the Volume Down button to navigate to “Reboot system now” and press the Power button to restart the device.
5. Perform a factory reset: If all else fails, performing a factory reset will erase all data on your device and restore it to its original state. Before performing a factory reset, make sure to back up any important data as it will be permanently deleted. To perform a factory reset, follow the instructions provided by Motorola or refer to the user manual.

If none of the above troubleshooting steps resolve the issue, it may be a hardware problem. In this case, it is best to contact Motorola’s customer support or take your Moto G4 to a professional technician for further assistance.

Possible Causes for Motorola Moto G4 Not Turning On or Booting Up

There could be several reasons why your Motorola Moto G4 is not turning on or booting up. Some of the possible causes include:

• Low battery: Check if your phone’s battery is completely drained. Connect your phone to a charger and wait for a few minutes to see if it powers on.
• Charging port or cable issue: Ensure that the charging port and cable are not damaged or faulty. Try using a different charging cable and port to see if it makes a difference.
• Software issue: It’s possible that the software on your phone is causing it to freeze or crash during the boot-up process. Perform a soft reset by holding down the power button for 10-20 seconds until the device restarts.
• Hardware issue: There may be a hardware problem preventing your phone from turning on. Check if there are any visible signs of damage or if your phone got wet. In such cases, it’s recommended to take your phone to a professional for repair.
• System update problem: If you recently installed a system update, it’s possible that the update caused compatibility issues, resulting in your phone not turning on. Try booting your phone into safe mode and uninstall any recently installed updates.

If none of these troubleshooting steps resolve the issue, it’s best to contact Motorola customer support or visit an authorized service center for further assistance.

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Troubleshooting Steps to Fix Your Motorola Moto G4

If your Motorola Moto G4 is not turning on or booting up properly, follow these troubleshooting steps to try and fix the issue:

1. Charge your device: Make sure your Moto G4 has enough battery power to turn on. Connect it to a power source using the original charger and cable, and leave it for at least 30 minutes.
2. Perform a soft reset: If the device is unresponsive, press and hold the power button for about 10-15 seconds until it vibrates and restarts.
3. Remove and reinsert the battery (if applicable): If your Moto G4 has a removable battery, carefully remove it and wait for a few seconds before reinserting it. Then try turning on the device again.
4. Check the power button: Ensure that the power button is not stuck or physically damaged. Press it a few times to ensure it is functioning properly.
5. Boot into recovery mode:
   1. Power off your Moto G4.
   2. Press and hold the volume down button, then press and hold the power button at the same time until you see the Boot Mode Selection Menu.
   3. Use the volume buttons to navigate to “Recovery” and press the power button to select it.
   4. If you see an Android robot with a red exclamation mark, press and hold the power button, then press the volume up button once to enter recovery mode.
6. Perform a factory reset:
   1. In recovery mode, use the volume buttons to navigate to “Wipe data/factory reset” and press the power button to select it.
   2. Confirm the action by selecting “Yes” and wait for the reset process to complete.
   3. Select “Reboot system now” to restart your Moto G4.
7. Contact Motorola support: If none of the previous steps worked, it’s recommended to reach out to Motorola support for further assistance or possibly arrange a repair.

Hopefully, one of these troubleshooting steps will help fix the issue with your Motorola Moto G4 and get it back to working properly.

FAQ:

My Motorola Moto G4 is not turning on, what should I do?

If your Motorola Moto G4 is not turning on, there are a few steps you can take to troubleshoot the issue. First, try charging the device for at least 30 minutes to ensure that it has enough power. If that doesn’t work, try performing a soft reset by holding down the power button for 10-15 seconds until the device restarts. If the device still won’t turn on, you may need to perform a factory reset or contact Motorola for further assistance.

My Motorola Moto G4 gets stuck on the boot screen, how can I fix it?

If your Motorola Moto G4 gets stuck on the boot screen, you can try a few different troubleshooting steps. Start by performing a soft reset by holding down the power button for 10-15 seconds until the device restarts. If that doesn’t work, you can try booting into recovery mode and wiping the cache partition, which can help to resolve startup issues. If the problem persists, you may need to perform a factory reset or contact Motorola for further assistance.

I dropped my Motorola Moto G4 and now it won’t turn on, what can I do to fix it?

If you dropped your Motorola Moto G4 and it won’t turn on, it’s possible that the impact caused damage to the internal components. First, try charging the device for at least 30 minutes to ensure it has enough power. If it still doesn’t turn on, you may need to take it to a professional repair service or contact Motorola for further assistance. It’s possible that the drop caused hardware damage that requires professional repairs.

Why does my Motorola Moto G4 keep freezing and not responding?

If your Motorola Moto G4 keeps freezing and not responding, there could be several reasons for this issue. It could be due to a software glitch or a lack of available storage space on the device. Try clearing the cache of individual apps or perform a factory reset to resolve any software-related issues. If the problem persists, it could be a hardware issue, and you may need to contact Motorola for further assistance or take it to a professional repair service.

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