What to do if you cannot make or receive phone calls on Samsung Galaxy S9 (easy steps)

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Guide on Troubleshooting Phone Call Issues on Samsung Galaxy S9: Simple Steps to Fix Inability to Make or Receive Calls

If you are experiencing issues with making or receiving phone calls on your Samsung Galaxy S9, don’t worry, you are not alone. Many users have reported similar problems, but the good news is that there are some easy steps you can take to resolve the issue.

Firstly, it is important to check the signal strength on your device. Poor signal strength can often cause call-related problems. Make sure you are in an area with good network coverage and try moving to a different location if the problem persists.

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Another common cause of phone call issues is a software glitch. Restarting your device can often help in resolving temporary software issues. Simply press and hold the power button, and then select the “Restart” option. Once your device restarts, check if the issue has been resolved.

If restarting your device does not fix the problem, you may need to check your network settings. Go to the “Settings” menu on your Samsung Galaxy S9, then select “Connections,” followed by “Mobile Networks.” Ensure that the “Mobile data” option is enabled, and check if the issue has been resolved.

If none of these steps fix the problem, it may be worth contacting your network provider for further assistance. They may be able to provide you with additional troubleshooting steps or offer a solution specific to your network provider.

Steps to fix phone call issues on Samsung Galaxy S9

If you are experiencing problems with making or receiving phone calls on your Samsung Galaxy S9, there are several steps you can take to try and fix the issue:

  1. Check your signal strength: Ensure that you have a strong signal by checking the signal bars on your phone. If you have low signal strength, try moving to a different location or restarting your phone.
  2. Toggle airplane mode: Turning on and off airplane mode can sometimes help reset your phone’s network connections. Swipe down from the top of the screen to access the Quick Settings panel, then tap on the airplane mode icon to toggle it on and off.
  3. Restart your phone: A simple restart can sometimes resolve any temporary software issues that may be causing the phone call problems. Press and hold the power button, then tap Restart from the options that appear.
  4. Check for software updates: Make sure that your phone’s software is up to date by going to Settings > Software Update > Download updates manually. If an update is available, download and install it.
  5. Remove and reinsert the SIM card: Sometimes issues with the SIM card can cause problems with phone calls. Turn off your phone, remove the SIM card tray using a SIM card removal tool or a paperclip, then carefully remove the SIM card. Wait a few seconds, then reinsert the SIM card and turn on your phone.
  6. Reset network settings: Resetting your network settings can help resolve network-related phone call issues. Go to Settings > General Management > Reset > Reset network settings. Note that this will remove all saved networks and Wi-Fi passwords from your phone.
  7. Contact your carrier: If none of the above steps work, it may be a larger issue with your carrier. Contact your carrier’s customer support for further assistance and to check if there are any network outages in your area.

Following these steps should help you troubleshoot and resolve any problems you may be having with phone calls on your Samsung Galaxy S9. If the issue persists, it is recommended to reach out to Samsung support or visit a service center for further assistance.

Solution 1: Check signal strength and network settings

If you are unable to make or receive phone calls on your Samsung Galaxy S9, the first thing you should do is check the signal strength and network settings. Here are the steps:

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  1. Make sure you are in an area with good network coverage. Check if the signal strength indicator on your phone is full or at least 2 to 3 bars.
  2. If the signal strength is low, try moving to a different location or going outside to get better reception.
  3. Check if your phone is in Airplane mode. If it is, turn off Airplane mode by going to Settings > Connections > Airplane mode.
  4. Verify if your SIM card is properly inserted in your phone. Remove the SIM card, clean it, and reinsert it securely.
  5. Ensure that your phone is not in Do Not Disturb mode. Go to Settings > Sounds and vibration > Do not disturb and make sure it is turned off.
  6. Check if your phone is set to the correct network mode. Go to Settings > Connections > Mobile networks > Network mode and choose the appropriate network mode for your SIM card (e.g., LTE/3G/2G auto).
  7. If you are still unable to make or receive phone calls, try restarting your phone. Press and hold the power button, and then tap Restart. Alternatively, you can turn off your phone, wait for a few seconds, and then turn it back on.
  8. If the issue persists, contact your network service provider for further assistance. There may be an issue with your account or network coverage in your area.

By following these simple steps, you can troubleshoot and fix the problem of not being able to make or receive phone calls on your Samsung Galaxy S9.

Solution 2: Restart your phone and check for software updates

If you are facing issues with making or receiving phone calls on your Samsung Galaxy S9, restarting your phone and checking for software updates can help resolve the problem.

  1. To restart your phone, press and hold the power button until the Power options menu appears.
  2. Select “Restart” from the options.

Once your phone has restarted, check for any pending software updates, as outdated software can sometimes cause issues with phone calls.

  1. Go to the “Settings” app on your Samsung Galaxy S9.
  2. Scroll down and select “Software update”.
  3. Tap on “Download updates manually” to check for any available updates.
  4. If there are any updates available, follow the prompts to install them on your device.

After the software update process is complete, restart your phone again to ensure that any changes take effect.

By restarting your phone and keeping the software up to date, you can resolve any software-related issues that might be causing problems with making or receiving phone calls on your Samsung Galaxy S9.

Solution 3: Reset network settings and contact your service provider

If you are still experiencing issues with making or receiving phone calls on your Samsung Galaxy S9, it may be helpful to reset your network settings. This can help resolve any network-related issues that could be causing the problem.

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  1. Go to the Settings app on your Samsung Galaxy S9.
  2. Scroll down and tap on “General Management”.
  3. Tap on “Reset” and then select “Reset network settings”.
  4. Confirm the action by tapping on “Reset settings”.
  5. Your device will restart and your network settings will be reset to their default values.

After resetting your network settings, check if you can now make or receive phone calls on your Samsung Galaxy S9. If the issue persists, it is recommended to contact your service provider for further assistance.

Your service provider may be able to troubleshoot the issue and provide guidance on how to resolve it. They can also check if there are any network outages or known issues in your area that may be affecting your phone’s connectivity.

FAQ:

What should I do if I am unable to make or receive phone calls on my Samsung Galaxy S9?

If you are unable to make or receive phone calls on your Samsung Galaxy S9, there are several steps you can take to troubleshoot the issue. First, check if your phone is in airplane mode or if the signal strength is weak. If this is not the issue, try restarting your phone or removing and reinserting the SIM card. You can also try resetting the network settings or performing a factory reset as a last resort.

Why am I unable to make calls on my Samsung Galaxy S9?

If you are unable to make calls on your Samsung Galaxy S9, there could be several reasons behind it. It could be due to a problem with the network signal, a software glitch, or an issue with your SIM card. You can try troubleshooting steps like resetting the network settings, checking if your phone is in airplane mode or if the signal strength is weak, or removing and reinserting the SIM card to resolve the issue.

How can I fix the problem of not being able to receive phone calls on my Samsung Galaxy S9?

If you are unable to receive phone calls on your Samsung Galaxy S9, there are a few steps you can take to fix the issue. First, make sure that your phone is not in airplane mode and that the signal strength is strong. You can also try restarting your phone or checking if call forwarding is enabled. If the problem persists, you can try resetting the network settings or performing a factory reset to resolve the issue.

Is there a way to fix the issue of not being able to make or receive phone calls on my Samsung Galaxy S9 without resetting the phone?

Yes, there are several steps you can take to fix the issue of not being able to make or receive phone calls on your Samsung Galaxy S9 without resetting the phone. First, check if your phone is in airplane mode or if the signal strength is weak. If this is not the issue, try restarting your phone or removing and reinserting the SIM card. You can also try resetting the network settings or contacting your service provider for further assistance.

What should I do if I have tried all the troubleshooting steps but I still cannot make or receive phone calls on my Samsung Galaxy S9?

If you have tried all the troubleshooting steps and still cannot make or receive phone calls on your Samsung Galaxy S9, it is recommended to contact your service provider for further assistance. They may be able to help diagnose the issue and provide specific solutions based on your network and device settings. If necessary, they may suggest visiting a service center to have your phone checked by a professional technician.

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