Solved Samsung Galaxy J7 Recent and Back Keys Not Working - Troubleshooting Guide

Solved Samsung Galaxy J7 Recent Back Keys Not Working

If you own a Samsung Galaxy J7 and the recent and back keys are not working, you’re not alone. This issue is quite common and can be frustrating, as these keys are essential for navigating through your phone’s interface. Fortunately, there are several troubleshooting steps you can take to resolve this problem and get your keys working again.

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First, try restarting your phone. This simple step can often fix minor software issues that may be causing the problem. If restarting doesn’t work, try clearing the cache partition of your device. This can help remove any temporary files or data that may be affecting the functionality of the recent and back keys.

If neither of these steps solve the issue, you can try resetting your phone’s settings. This will restore your phone to its factory settings, so make sure to back up any important data before proceeding. If the problem persists after the reset, it may be a hardware issue. In this case, you may need to contact Samsung or visit a certified technician to have your phone repaired.

In conclusion, troubleshooting the recent and back keys not working on your Samsung Galaxy J7 can be done through a series of simple steps. From restarting your device to resetting its settings, there are various options you can try to resolve the issue. If all else fails, it may be necessary to seek professional help. Remember to back up your data before attempting any troubleshooting steps.

Solved Samsung Galaxy J7 Recent and Back Keys Not Working

If you’re experiencing issues with the Recent and Back keys on your Samsung Galaxy J7 not working, there are a few troubleshooting steps you can try to resolve the issue. This guide will walk you through some potential solutions.

Restart your device: Sometimes, a simple restart can fix software glitches that may be causing the keys to stop working. Press and hold the power button on your Galaxy J7, then tap “Restart”.
Check for software updates: Updating your device to the latest software version can often fix bugs and issues. Go to the Settings app on your Galaxy J7, scroll down to “Software Update”, and tap “Download and Install” if an update is available.
Clear cache and data of the Samsung Experience app: The Recent and Back keys are controlled by the Samsung Experience app. Clearing its cache and data might help resolve the issue. Go to the Settings app, then tap “Apps” or “Application Manager”. Find and tap “Samsung Experience”, then tap “Storage”. Finally, tap “Clear Cache” and “Clear Data”.
Perform a factory reset: If none of the above solutions work, you may need to perform a factory reset. This will erase all data on your device, so make sure to back up any important files beforehand. Go to the Settings app, then tap “General Management”, “Reset”, and finally “Factory Data Reset”. Follow the on-screen instructions to complete the process.

If the problem still persists after trying these troubleshooting steps, it’s possible that there’s a hardware issue with your device. In this case, contacting Samsung Support or visiting a service center would be the best course of action.

Remember, always back up your important data before performing any troubleshooting or resetting your device.

Problem	Solution
Recent and Back keys not working	Restart device
	Check for software updates
	Clear cache and data of Samsung Experience app
	Perform a factory reset

Troubleshooting Guide

If you are experiencing issues with the recent and back keys on your Samsung Galaxy J7 not working, here are some troubleshooting steps you can try:

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Restart your phone. Sometimes a simple restart can fix minor software glitches causing the keys to malfunction.
Check for physical damage. Inspect the keys and make sure they are not physically damaged or stuck. Clean the keys gently with a soft cloth if necessary.
Enable Touch Key light duration setting. Go to Settings > Display > Touch Key light duration and make sure it is set to an appropriate duration.
Clear cache partition. Turn off your phone, then press and hold the Volume Up, Home, and Power buttons together until the Samsung logo appears. Release the Power button but continue holding the other two buttons until the Android System Recovery menu appears. Use the Volume Down button to navigate to the “Wipe cache partition” option and press the Power button to select it. Once the process is complete, use the Volume buttons to navigate to the “Reboot system now” option and press the Power button to restart your phone.
Perform a factory reset. This will erase all data on your phone, so make sure to back up any important information before proceeding. Go to Settings > Backup and reset > Factory data reset and follow the on-screen instructions.
Contact Samsung support. If the above steps did not resolve the issue, it may be a hardware problem. Contact Samsung support or bring your phone to an authorized service center for further assistance.

If none of the above troubleshooting steps work, it is recommended to seek professional help or consider getting a replacement device.

How To Solve the Issue Yourself

If you’re experiencing issues with the recent and back keys on your Samsung Galaxy J7 not working, you can try troubleshooting the problem before seeking professional help. Here are some steps you can take to solve the issue yourself:

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Restart your phone: Sometimes, a simple restart can fix minor software glitches. Press and hold the power button, then select “Restart” from the menu.
Update your software: Make sure your phone is running the latest software version. Go to “Settings,” then “Software Update,” and select “Download and Install” if an update is available.
Check for stuck buttons: Inspect the recent and back keys for any physical obstructions or debris. Gently clean the buttons using a soft cloth or cotton swab. Ensure that the buttons are not stuck or pressed down.
Disable third-party apps: Some third-party apps may conflict with the functionality of the recent and back keys. Enter “Safe Mode” by pressing and holding the power button, then tap and hold “Power off” until the “Reboot to Safe Mode” option appears. Select it to enter Safe Mode. If the keys work fine in Safe Mode, then one of your installed apps may be causing the issue. Uninstall recently installed apps one by one until the problem is resolved.
Perform a factory reset: If none of the above steps work, you can try performing a factory reset. However, note that this will erase all data on your phone, so make sure to back up your important files beforehand. To perform a factory reset, go to “Settings,” then “Backup and Reset,” and select “Factory Data Reset.”

If the issue persists after trying these troubleshooting steps, it may be a hardware problem. In this case, it’s recommended to contact Samsung support or bring your phone to an authorized service center for further assistance.

Mailbag: Questions and Answers

Q: My Samsung Galaxy J7’s recent and back keys are not working. How can I troubleshoot this issue?

A: If the recent and back keys on your Samsung Galaxy J7 are not working, there are a few troubleshooting steps you can try to resolve the issue.

Restart your phone: Sometimes a simple restart can fix minor software glitches. Press and hold the power button until the power menu appears, then tap “Restart.”
Check for software updates: Make sure that your Samsung Galaxy J7 is running the latest software version. Go to “Settings,” then tap “Software Update,” and select “Download updates manually.”
Clear cache partition: Clearing the cache partition can help resolve issues with system apps. Turn off your phone, then press and hold the Volume Up and Power buttons simultaneously until the Android recovery menu appears. Use the Volume Down button to navigate to “Wipe Cache Partition,” then press the Power button to select it. After the cache partition has been cleared, select “Reboot system now.”
Perform a factory reset: If the previous steps didn’t work, performing a factory reset may be necessary. However, note that this will erase all data on your phone, so make sure to back up your important files beforehand. Go to “Settings,” then tap “General Management,” and select “Reset.” Choose “Factory data reset,” then follow the on-screen instructions to proceed.

If none of these troubleshooting steps resolve the issue, it’s recommended to contact Samsung customer support or bring your device to an authorized service center for further assistance.

FAQ:

What could be the reasons why the recent and back keys on my Samsung Galaxy J7 are not working?

There could be several reasons why the recent and back keys on your Samsung Galaxy J7 are not working. It could be due to a software glitch, a hardware issue, or a problem with the touch screen. It is recommended to troubleshoot the issue to determine the exact cause.

How can I troubleshoot the recent and back keys not working issue on my Samsung Galaxy J7?

To troubleshoot the recent and back keys not working issue on your Samsung Galaxy J7, you can try a few solutions. First, you can restart your device as it may help resolve any software glitches. If that doesn’t work, you can try wiping the cache partition or performing a factory reset to eliminate any software issues. If the issue persists, it may be a hardware problem and you may need to contact Samsung support or visit a service center for further assistance.

Is there any way to fix the recent and back keys not working issue on my Samsung Galaxy J7 without contacting customer support?

Yes, there are a few potential solutions you can try before contacting customer support for the recent and back keys not working issue on your Samsung Galaxy J7. First, you can try restarting your device as it may help resolve any software glitches causing the issue. If that doesn’t work, you can also try wiping the cache partition or performing a factory reset to eliminate any software issues. However, if the problem persists, it is recommended to contact customer support or visit a service center for further assistance.

Are there any common issues with the recent and back keys on Samsung Galaxy J7?

Yes, there have been some common issues reported with the recent and back keys on Samsung Galaxy J7. Some users have experienced unresponsive keys, keys not registering touches correctly, keys getting stuck, or keys not working after a software update. These issues can often be resolved through troubleshooting steps such as restarting the device, wiping cache partition, or performing a factory reset. However, if the problem persists, it is recommended to contact customer support or visit a service center for further assistance.