Motorola Moto G5 Black Screen of Death: Troubleshooting Guide

How to fix Motorola Moto G5 black screen of death problem? (Troubleshooting Guide)

If you own a Motorola Moto G5 and are experiencing the dreaded black screen of death, don’t panic. This issue can be frustrating, but there are steps you can take to troubleshoot and potentially resolve it. In this guide, we will walk you through some common troubleshooting steps to help you get your Moto G5 back up and running.

The black screen of death is a common problem that occurs when your Moto G5’s display turns black but the phone remains active. This can happen due to various reasons, such as a software glitch, a hardware issue, or a combination of both. The steps outlined in this guide will help you determine the cause and find a solution.

Table Of Contents

Step 1: Perform a Force Restart

A force restart can help resolve minor software glitches that may be causing the black screen. To do a force restart, press and hold the Power button and the Volume Down button simultaneously for about 10-15 seconds until the device vibrates and restarts. Check if the black screen issue persists after the restart.

Step 2: Charge your Moto G5

In some cases, a black screen can be caused by a drained battery. Connect your Moto G5 to a wall charger and leave it charging for at least 30 minutes. Then, try turning it on again to see if the black screen issue is resolved.

Step 3: Boot into Safe Mode

In safe mode, only the essential system apps and services are loaded, which can help you determine if a third-party app is causing the black screen. To boot into safe mode, press and hold the Power button until the Motorola logo appears, then release the Power button and press and hold the Volume Down button. Keep holding the Volume Down button until the device finishes restarting. If the black screen doesn’t occur in safe mode, it indicates that a third-party app may be causing the issue.

These are just a few of the troubleshooting steps you can try to resolve the black screen of death issue on your Motorola Moto G5. If none of these steps work, it is recommended to contact Motorola support or visit a service center for further assistance.

Remember, troubleshooting can vary depending on individual circumstances, so be sure to follow the instructions carefully and consult official sources if needed.

Troubleshooting Guide for Motorola Moto G5 Black Screen of Death

A black screen of death on your Motorola Moto G5 can be frustrating and can prevent you from using your phone. However, there are several troubleshooting steps you can try to resolve this issue. Follow the steps below to troubleshoot and potentially fix the black screen problem on your device.

Perform a Soft Reset: Press and hold the Power button and Volume Down button simultaneously for about 10 seconds or until the phone vibrates to force a restart. This can help resolve minor software glitches that may be causing the black screen.
Charge your Phone: Ensure that your phone has enough battery power. Connect your phone to a charger and let it charge for at least 30 minutes before attempting to turn it on again. Sometimes, a drained battery can cause the screen to appear black.
Boot into Safe Mode: Press and hold the Power button, then tap and hold the “Power off” option on the screen until you see the “Reboot to safe mode” prompt. Tap “OK” to reboot your phone in safe mode. If the black screen issue does not occur in safe mode, it might be caused by a recently installed app. Uninstall any apps that you suspect might be causing the problem.
Clear Cache Partition: Turn off your phone. Press and hold the Power button and Volume Down button simultaneously until the Motorola logo appears. Release the Power button but continue to hold the Volume Down button until you see the “Recovery mode” menu. Use the Volume buttons to scroll to “Recovery mode” and press the Power button to select it. When the Android logo appears, press and hold the Power button, then press the Volume Up button once. Use the Volume buttons to scroll to “Wipe cache partition” and press the Power button to select it. After the process is complete, select “Reboot system now” to restart your phone.
Factory Reset: Performing a factory reset should be your last resort, as it will erase all data on your phone. Before proceeding, make sure to back up your important files and data. To perform a factory reset, go to Settings > System > Reset > Factory data reset. Follow the on-screen instructions to complete the process.

If the above troubleshooting steps do not resolve the black screen issue on your Motorola Moto G5, it is recommended to contact Motorola customer support or visit an authorized service center for further assistance.

Possible Causes and Solutions

Software Glitch: A common cause of the Motorola Moto G5 Black Screen of Death is a software glitch. To troubleshoot this issue, try performing a soft reset by holding down the power button for 10 seconds until the device restarts.
Low Battery: If the battery level is critically low, the device may not power on or display a black screen. Connect the device to a charger and let it charge for at least 15-20 minutes before attempting to power it on again.
Physical Damage: Physical damage to the device, such as a cracked screen or water damage, may also cause a black screen. In this case, it may be necessary to have the device repaired or replaced by a professional.
Hardware Issue: In some cases, a hardware issue may be causing the black screen. Try performing a factory reset by following these steps: go to Settings > Backup & reset > Factory data reset. Note that this will erase all data on the device, so be sure to back up any important information beforehand.
Software Update: If the issue occurred after a recent software update, it could be due to compatibility issues or bugs in the update. Contact Motorola support for assistance or check their website for any known issues and possible solutions.

Common Symptoms and Fixes

In this section, we will discuss some common symptoms that users may experience with the Motorola Moto G5 black screen issue, as well as possible fixes for these problems.

1. Blank screen

One of the most common symptoms of the black screen issue is a completely blank screen. This means that the device does not display anything, even when powered on.

Possible Fix: Try performing a soft reset by pressing and holding the Power button for about 10-15 seconds. If this does not work, try connecting the device to a computer or charger to see if it responds. If none of these solutions work, it may be necessary to contact Motorola customer support or visit a service center.

2. Backlight but no image

Another symptom of the black screen issue is when the device’s backlight turns on, but there is no image or picture displayed on the screen.

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Possible Fix: Start by checking if the device’s display settings are properly configured. If the settings seem fine, try performing a factory reset on the device. Make sure to back up any important data before doing so. If the problem persists, contact Motorola customer support or visit a service center for further assistance.

3. Flickering screen

Some users may notice that their Moto G5’s screen flickers or flashes intermittently.

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Possible Fix: First, check if any recently installed apps or updates are causing the issue. Uninstall or disable these apps to see if the flickering stops. Additionally, try adjusting the device’s display settings, such as brightness and auto-rotate, to see if that resolves the problem. If the flickering continues, reach out to Motorola customer support or visit a service center for further assistance.

4. Lines on the screen

Lines or stripes appearing on the screen is another common symptom of the black screen issue.

Possible Fix: Restart the device to see if the lines disappear. If not, perform a factory reset to rule out any software-related issues. If the lines persist, it may be a hardware problem and contacting Motorola customer support or visiting a service center is the best course of action.

5. Touchscreen unresponsive

Some users may find that their Moto G5’s touchscreen becomes unresponsive when the black screen issue occurs.

Possible Fix: Start by cleaning the screen to rule out any dirt or debris affecting the touch sensitivity. If that doesn’t work, perform a soft reset or remove any recently installed apps that may be causing conflicts. If the touchscreen remains unresponsive, it may be a hardware issue, and contacting Motorola customer support or visiting a service center is recommended.

These are some common symptoms and possible fixes for the Motorola Moto G5 black screen issue. It’s important to note that these solutions may not work for everyone, and contacting Motorola customer support or visiting a service center may be necessary for more advanced troubleshooting and repair.

How to Avoid the Black Screen of Death

In order to avoid experiencing the frustrating “Black Screen of Death” issue on your Motorola Moto G5, follow these preventive measures:

Keep your device up to date: Regularly check for software updates and install them as soon as they become available. These updates often include bug fixes and performance improvements that can address potential issues, including the black screen problem.
Avoid installing suspicious apps: Be cautious when installing apps from third-party sources or unreliable developers. These apps might be poorly developed or contain malicious code that can cause your device to crash, resulting in a black screen or other problems.
Manage your device’s storage: Keep your device’s storage space well-managed. Having too many apps or files on your device can lead to performance issues, including the black screen problem. Regularly delete unnecessary files and uninstall unused apps to free up space.
Restart your device regularly: Restarting your Motorola Moto G5 on a regular basis can help clear out temporary files and refresh the system, reducing the likelihood of encountering the black screen issue.
Protect your device from physical damage: Avoid dropping or exposing your device to extreme temperatures or water, as these can cause hardware damage that can lead to various issues, including the black screen problem.
Use reputable charging cables and adapters: Low-quality or counterfeit charging accessories can damage your device’s battery or internal components, potentially leading to the black screen issue. Stick to using genuine or reliable charging cables and adapters.
Perform a factory reset when necessary: If you experience recurring issues, including the black screen problem, performing a factory reset can help resolve software-related issues that might be causing the problem. Remember to back up your important data before resetting your device.

Following these steps can significantly reduce the risk of encountering the black screen problem on your Motorola Moto G5. However, if you still experience the issue despite taking these preventive measures, it might be necessary to seek professional assistance or contact the manufacturer for further troubleshooting.

FAQ:

What is the Black Screen of Death issue on Motorola Moto G5?

The Black Screen of Death issue on Motorola Moto G5 is a common problem where the screen of the device goes black and becomes unresponsive.

How can I fix the Black Screen of Death issue on my Motorola Moto G5?

There are several troubleshooting steps you can try to fix the Black Screen of Death issue on your Motorola Moto G5. Some possible solutions include: force restarting the device, charging the battery, resetting the device, and updating the software.

Why does my Motorola Moto G5 screen keep going black?

There can be several reasons why your Motorola Moto G5 screen keeps going black. Some possible causes include software glitches, battery issues, a malfunctioning display, or hardware problems.

What should I do if my Motorola Moto G5 screen is black and unresponsive?

If your Motorola Moto G5 screen is black and unresponsive, you can try performing a force restart by holding down the power button for about 10-15 seconds. If that doesn’t work, you can try charging the battery or resetting the device. If none of these solutions work, you may need to contact Motorola customer support or bring the device to a professional technician for further assistance.

Can I prevent the Black Screen of Death issue on my Motorola Moto G5?

While there is no guaranteed way to prevent the Black Screen of Death issue on your Motorola Moto G5, there are some steps you can take to minimize the chances of it happening. These include keeping your software up to date, avoiding excessive battery drain, and avoiding any physical damage to the device.

What is the Black Screen of Death?

The Black Screen of Death is a common issue that occurs when the screen of a smartphone, such as the Motorola Moto G5, goes blank and does not respond to touch or other actions.