How to Troubleshoot a Samsung Galaxy S6 Edge That Can't Make and Receive Phone Calls

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Fix Samsung Galaxy S6 Edge that can’t make and receive phone calls (Troubleshooting Guide)

If you own a Samsung Galaxy S6 Edge and are experiencing issues with making and receiving phone calls, you’re not alone. Many users have reported similar problems, but fortunately, there are several troubleshooting steps you can take to resolve the issue. This tutorial will guide you through some common methods for troubleshooting a Samsung Galaxy S6 Edge that can’t make and receive phone calls.

Table Of Contents

Firstly, it’s essential to check your network signal. Make sure you have a strong signal from your cellular network provider. Weak or fluctuating signals can result in call drops or difficulties in connecting calls. You can also try toggling Airplane Mode on and off or restarting your phone to refresh the connection to the network. Additionally, it’s worth checking if the SIM card is properly inserted and not damaged.

If the network signal is not the problem, you can try resetting the network settings on your Galaxy S6 Edge. This can help resolve any software issues that may be affecting your phone’s ability to make and receive calls. To reset the network settings, go to Settings > Backup and Reset > Network settings reset, and follow the prompts. Keep in mind that resetting the network settings will remove saved Wi-Fi networks and Bluetooth devices, so keep that in mind before proceeding.

If the issue persists, you can try clearing the cache partition on your Samsung Galaxy S6 Edge. This process will not delete any personal data or files but can help clear any temporary files or system bugs that may be causing the problem. To clear the cache partition, turn off your phone and then press and hold the Volume Up, Home, and Power buttons simultaneously until the Android logo appears. Use the Volume Down button to navigate to “Wipe cache partition” and press the Power button to confirm the selection. After the process is complete, select “Reboot system now.”

If none of the above methods work, it may be necessary to contact your cellular network provider or Samsung customer support for further assistance. They can help you diagnose and resolve any hardware-related issues that may be preventing your phone from making and receiving calls.

Remember, troubleshooting methods can vary depending on your phone’s software version and carrier, so always refer to the official documentation or support resources for your specific device. With some patience and persistence, you can usually troubleshoot and resolve issues with your Samsung Galaxy S6 Edge’s phone call functionality.

How to Fix Samsung Galaxy S6 Edge Phone Call Issues

If your Samsung Galaxy S6 Edge is unable to make or receive phone calls, there are several troubleshooting steps you can try to resolve the issue.

  1. Check Signal Strength: Ensure that you have a strong signal by checking the signal bars on your device. If the signal is weak, try moving to an area with better reception or restart your phone.
  2. Toggle Airplane Mode: Turn on Airplane Mode and wait for a few seconds before turning it off. This can sometimes help reset the connection and resolve temporary network issues.
  3. Restart the Phone: Restart your device by holding the power button and selecting “Restart.” This can help refresh the system and fix any temporary software glitches.
  4. Check Network Settings: Ensure that your network settings are properly configured. Go to “Settings,” select “Mobile Networks,” and ensure that the network mode is set to “LTE/WCDMA/GSM auto.” You can also try manually selecting the network operator if available.
  5. Check Call Settings: Make sure that your call settings are correct. Go to “Settings,” select “Call,” and check that features like Call Forwarding, Call Barring, and Caller ID are disabled or set up correctly.
  6. Clear Phone App Cache: Clearing the cache of the Phone app can help resolve any temporary issues. Go to “Settings,” select “Apps,” find and select the Phone app, and then tap on “Storage.” Choose “Clear Cache” to clear the app’s cache.
  7. Check for Software Updates: Make sure that your device is running the latest software version. Go to “Settings,” select “Software Update,” and check for any available updates. Install any updates if available.
  8. Factory Reset: If all else fails, you can try performing a factory reset. Note that this will erase all data on your device, so make sure to back up your important files. Go to “Settings,” select “Backup and reset,” and choose “Factory Data Reset.” Follow the on-screen instructions to reset your device to its factory settings.

If the above steps do not resolve the issue, it is recommended to contact Samsung support or your service provider for further assistance.

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Troubleshooting Methods to Resolve Call Problems

If you are experiencing issues with making or receiving phone calls on your Samsung Galaxy S6 Edge, there are several troubleshooting methods you can try to resolve the problem. Follow the steps below to troubleshoot call problems:

  1. Check Signal Strength: Make sure you have a strong signal. Low signal strength can cause call issues. If you are in an area with poor signal, try moving to a different location or contacting your service provider.
  2. Restart Your Phone: Sometimes simply restarting your phone can resolve temporary software glitches. Press and hold the Power button, then select “Restart” from the options provided.
  3. Check Airplane Mode: Make sure Airplane Mode is turned off. When Airplane Mode is enabled, all wireless connections, including phone calls, are disabled. To check, swipe down from the top of the screen and look for the Airplane Mode icon in the quick settings panel. If the icon is highlighted, tap it to disable Airplane Mode.
  4. Check Do Not Disturb Mode: Ensure that Do Not Disturb mode is turned off. Do Not Disturb mode can prevent incoming calls from ringing or vibrating. To check, go to Settings > Sounds and vibration > Do not disturb and make sure it is turned off.
  5. Check Call Settings: Verify that your call settings are configured correctly. Go to Settings > Call > Additional settings and check for any unusual settings or restrictions.
  6. Clear Cache Partition: Clearing the cache partition can resolve software issues that may be affecting your phone’s ability to make or receive calls. Follow these steps to clear the cache partition:
    1. Turn off your phone.
    2. Press and hold the Volume Up, Home, and Power buttons simultaneously.
    3. Release the buttons when the Samsung logo appears.
    4. Use the Volume Down button to navigate to the “Wipe Cache Partition” option.
    5. Press the Power button to select the option.
    6. Use the Volume Down button to highlight “Yes” and press the Power button to confirm.
    7. Wait for the process to complete, then select “Reboot system now” and press the Power button.
  7. Factory Reset: If none of the above methods work, you may need to perform a factory reset. This will erase all data on your phone, so make sure to back up any important files before proceeding. To perform a factory reset, go to Settings > General management > Reset > Factory data reset. Follow the on-screen instructions to complete the process.
  8. Contact Service Provider: If the problem persists after trying all the troubleshooting methods, contact your service provider for further assistance. They may be able to identify any network issues or provide additional troubleshooting steps.

By following these troubleshooting methods, you should be able to resolve any call problems you are experiencing on your Samsung Galaxy S6 Edge.

Common Causes of Samsung Galaxy S6 Edge Call Issues

Having trouble making or receiving phone calls on your Samsung Galaxy S6 Edge? There are several common causes for call issues on this device. Understanding these causes can help you troubleshoot and resolve the problem.

  • Signal Strength: Poor signal strength or no network coverage can prevent you from making or receiving calls. Check your signal bars and move to a location with better reception if needed.
  • Network/Carrier Issues: Sometimes, call issues can be due to network or carrier problems. Contact your service provider to check for any known outages or network maintenance activities.
  • Call Diverts/Forwarding: If your calls are being diverted to another number or if call forwarding is enabled, you may not receive them on your device. Check your call settings to ensure no forwarding options are activated.
  • Airplane Mode: If Airplane Mode is enabled on your device, it will disable all wireless connections, including making and receiving calls. Turn off Airplane Mode if it is enabled.
  • Software Issues: Sometimes, software glitches or bugs can interfere with the phone’s ability to make and receive calls. Restart your device or perform a soft reset to clear any temporary issues.
  • Network Mode: Incorrect network mode settings can also cause call problems. Make sure your network mode is set to the appropriate option (e.g., 4G, 3G, or 2G) based on your carrier’s network compatibility.
  • Call Blocking: Check if you have accidentally blocked any numbers or enabled any call blocking features on your device. Unblock the numbers or disable call blocking if necessary.
  • Temporary Network Congestion: During periods of high network traffic, temporary call issues can occur. Wait for some time and try making the call again.

If none of these common causes resolve your call issues, it may be necessary to contact Samsung support or your service provider for further assistance.

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Tips to Improve Phone Call Quality on Samsung Galaxy S6 Edge

In order to improve the phone call quality on your Samsung Galaxy S6 Edge, you can try the following tips:

  1. Check signal strength: Make sure that your device has a strong signal before making or receiving phone calls. Weak signal strength can lead to dropped calls and poor call quality.
  2. Reset network settings: Sometimes, network settings can become corrupted and affect call quality. To fix this, go to Settings > Backup and reset > Network settings reset, and tap Reset settings.
  3. Update software: Keeping your device’s software up to date can help improve call quality, as software updates often include bug fixes and optimizations. To check for software updates, go to Settings > About device > Software update.
  4. Disable Wi-Fi calling: If you have enabled Wi-Fi calling, try disabling it to see if it improves call quality. Wi-Fi calling can sometimes interfere with cellular network connectivity.
  5. Remove case or cover: If you are using a case or cover on your device, try removing it during phone calls. Cases or covers can sometimes block the microphone or affect signal strength.
  6. Clear cache partition: Clearing the cache partition can help improve overall device performance, including call quality. To do this, turn off your device, then press and hold the Volume Up, Home, and Power buttons simultaneously. Release the buttons when the Android logo appears, then use the Volume buttons to navigate to the Wipe cache partition option. Press the Power button to select it, then use the Volume buttons to highlight Yes and press the Power button to confirm.
  7. Try a different network: If you consistently experience poor call quality on your current network, you can try using a different network to see if it improves. This could involve switching to a different cellular provider or using a different type of network (e.g. 3G instead of 4G).
  8. Contact your service provider: If none of the above tips improve call quality, it may be worth contacting your service provider for further assistance. They may be able to troubleshoot any network issues or provide additional recommendations.

By following these tips, you should be able to improve the phone call quality on your Samsung Galaxy S6 Edge and ensure a better communication experience.

Advanced Solutions for Persistent Phone Call Problems on Samsung Galaxy S6 Edge

If you are experiencing persistent phone call problems on your Samsung Galaxy S6 Edge, here are some advanced solutions you can try:

  1. Check network coverage: Ensure that you are in an area with good network coverage. Poor network signal can cause call issues. If necessary, try moving to a different location to see if the problem persists.
  2. Restart your phone: Sometimes, simply restarting your phone can resolve temporary network or software glitches that may be causing call problems. Press and hold the Power button, then tap Restart.
  3. Remove and reinsert SIM card: Turn off your phone and remove the SIM card. Wait for a few minutes, then reinsert the SIM card and turn on your phone. This will refresh the connection between your phone and the network.
  4. Check call settings: Go to Settings > Applications > Phone > Call settings. Make sure that call forwarding, call barring, and other settings are not enabled or interfering with your calls. If necessary, contact your network provider for assistance.
  5. Clear cache partition: Sometimes, accumulated system cache can cause performance issues on your phone. Clearing the cache partition can help resolve these problems. Turn off your phone, then press and hold the Power, Volume Up, and Home buttons simultaneously until the Samsung logo appears. Use the Volume Down button to navigate to ‘Wipe Cache Partition’ and press the Power button to select. Once the process is complete, use the Volume Down button to select ‘Reboot System Now’ and press the Power button to restart your phone.
  6. Perform a factory reset: If none of the above solutions work, you can try performing a factory reset. This will erase all data on your phone, so make sure to back up your important files and contacts. Go to Settings > Backup and Reset > Factory Data Reset. Follow the on-screen instructions to complete the reset process.

If the persistent phone call problems continue after trying these advanced solutions, it is recommended to contact Samsung support or your network provider for further assistance.

FAQ:

My Samsung Galaxy S6 Edge is unable to make or receive phone calls. What could be the problem?

There could be several reasons why your Samsung Galaxy S6 Edge is unable to make or receive phone calls. It could be a network issue, a problem with the SIM card, or a software glitch. It’s recommended to follow some troubleshooting steps to diagnose and fix the issue.

My Samsung Galaxy S6 Edge still can’t make or receive phone calls after following the troubleshooting steps. What should I do next?

If the troubleshooting steps didn’t resolve the issue, you may need to contact your service provider for further assistance. They may be able to guide you through additional steps or provide a solution specific to your network or account settings. Alternatively, you can visit a Samsung service center to have your phone inspected and repaired if necessary.

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