Easy steps to fix a Sony Xperia XZ Premium smartphone that cannot make or receive phone calls

How to fix a Sony Xperia XZ Premium smartphone that cannot make or receive phone calls (easy steps)

If you own a Sony Xperia XZ Premium smartphone and you are facing issues with making or receiving phone calls, you are not alone. Many users have reported similar problems with their devices. However, there are a few easy steps you can take to try and fix this issue.

Step 1: Check your network signal

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First, you need to make sure that you have a stable network signal. Sometimes, the problem may not be with your smartphone but with your network provider. Check if you have a strong signal by looking at the signal bars on your device’s screen. If the signal is weak, try moving to a different location or restarting your device to see if it improves.

Step 2: Check your SIM card

Next, you should check your SIM card to ensure it is properly inserted and in good condition. Remove the SIM card and inspect it for any damage or dirt. Clean the SIM card and the SIM card slot if necessary. Then, reinsert the SIM card securely and make sure it is properly seated in the slot.

Step 3: Check your call settings

It is also important to check your call settings to ensure they are configured correctly. Go to the “Settings” menu on your Xperia XZ Premium and navigate to the “Call settings” or “Network settings” option. Make sure that the “Airplane mode” is turned off and that your preferred network type is selected. You can also try resetting the network settings to their default values if necessary.

Step 4: Update your software

Software updates often include bug fixes and improvements that can resolve issues with your device. Check if there are any software updates available for your Xperia XZ Premium and install them if necessary. You can do this by going to the “Settings” menu, selecting “Software update,” and then tapping on “Check for updates.”

Step 5: Perform a factory reset

If all else fails, you can try performing a factory reset on your Xperia XZ Premium. Keep in mind that a factory reset will erase all data and settings on your device, so make sure to back up any important information before proceeding. To perform a factory reset, go to the “Settings” menu, select “Backup & reset,” and then choose “Factory data reset.”

In conclusion, if your Sony Xperia XZ Premium smartphone cannot make or receive phone calls, there are a few troubleshooting steps you can try. Make sure your network signal is strong, check your SIM card, review your call settings, update your software, and as a last resort, perform a factory reset. If the problem persists after these steps, you may need to contact Sony’s customer support for further assistance.

Common Issues with Sony Xperia XZ Premium Phone Calls

If you own a Sony Xperia XZ Premium smartphone and are experiencing issues with making or receiving phone calls, you are not alone. This article will outline some common issues that users encounter with phone calls on the Sony Xperia XZ Premium and provide easy steps to fix them.

1. Poor Signal Strength

One of the most common issues that can affect phone calls on the Sony Xperia XZ Premium is poor signal strength. If you are in an area with weak cellular coverage, you may experience dropped calls or poor call quality. To fix this issue, try the following:

Move to an area with better signal reception.
Toggle Airplane Mode off and on to reset the cellular connection.
Switch to a different network (if available).
Consider using a signal booster or Wi-Fi calling if possible.

2. No Network Connection

Another common issue is when the Sony Xperia XZ Premium cannot connect to the network. This can prevent you from making or receiving phone calls. To address this problem, try the following:

Ensure that your phone is properly connected to your cellular network.
Restart your phone to reset the network connection.
Check if there are any network outages in your area. Contact your service provider for assistance.

3. Call Forwarding or Call Blocking Settings

If you are unable to make or receive phone calls on your Sony Xperia XZ Premium, check your call forwarding and call blocking settings. It is possible that these settings are affecting your ability to use your phone for calls. To resolve this issue:

Open the Phone app on your device.
Go to the settings menu (usually represented by three dots or lines).
Check your call forwarding settings and disable them if necessary.
Review your call blocking settings and ensure that the desired numbers are not blocked.

4. Microphone or Speaker Issues

If the person you are calling cannot hear you or you cannot hear them on your Sony Xperia XZ Premium, there may be an issue with the microphone or speaker. To troubleshoot these problems, try the following:

Ensure that the microphone and speaker are not covered or blocked by a case or debris.
Restart your device to reset any temporary software glitches.
If the issue persists, consider using a headset or Bluetooth device for calls.

5. Software Updates

Keeping your Sony Xperia XZ Premium’s software up to date is important for optimal performance, including phone calls. Check for any available software updates and install them if necessary:

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Go to the Settings menu on your device.
Scroll down and tap on “System”.
Select “Software Update” or “About Phone”.
Check for updates and follow the on-screen instructions to install any available updates.

If none of the above steps resolve your phone call issues on the Sony Xperia XZ Premium, it may be necessary to contact Sony customer support or consider visiting a professional repair service.

Troubleshooting No Incoming or Outgoing Calls

If you are experiencing issues with your Sony Xperia XZ Premium smartphone and are unable to make or receive phone calls, there are several troubleshooting steps you can try to resolve the problem.

Step 1: Check Signal Strength

Make sure that your phone has a strong and stable signal. Weak signal or no signal can cause issues with incoming and outgoing calls. Move to a location with better reception or try restarting your phone to refresh the connection.

Step 2: Check Airplane Mode

Ensure that Airplane Mode is turned off on your phone. When Airplane Mode is enabled, it disables all wireless features, including the ability to make or receive calls. Swipe down from the top of the screen to access the Quick Settings menu and make sure Airplane Mode is toggled off.

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Step 3: Check Call Settings

Verify that the call settings on your phone are configured correctly. Go to the Phone app and tap on the three dot menu icon. Select “Settings” and then navigate to “Call settings.” Ensure that features like Call Forwarding or Call Barring are not enabled, as they may prevent calls from going through.

Step 4: Clear Phone App Cache

Clearing the cache of the Phone app can help resolve any temporary issues that may be causing problems with incoming or outgoing calls. Go to Settings > Apps & notifications > See all apps. Scroll down and tap on “Phone.” Select “Storage” and then tap on “Clear cache.”

Step 5: Reset Network Settings

Resetting the network settings on your phone can often fix issues related to connectivity. Go to Settings > System > Reset > Reset network settings. You may need to enter your device password or PIN to confirm the reset.

Step 6: Check SIM Card

Make sure that your SIM card is properly inserted and activated. Turn off your phone, remove the SIM card, and carefully reinsert it. If you have another phone or SIM card available, test it to determine if the issue is with the SIM card itself.

Step 7: Contact Service Provider

If none of the above steps resolved the issue, contact your service provider for further assistance. They may be able to troubleshoot the problem from their end or provide guidance on what further steps to take.

By following these troubleshooting steps, you should be able to identify and resolve the issue preventing your Sony Xperia XZ Premium smartphone from making or receiving phone calls.

Steps to Fix Call Quality Problems on Sony Xperia XZ Premium

If you are experiencing call quality problems on your Sony Xperia XZ Premium, there are several steps you can take to fix the issue. Follow these steps to improve the call quality on your smartphone:

Check your network signal: Poor network signal can lead to call quality issues. Make sure you are in an area with strong network coverage. If you have low signal strength, try moving to a different location or contacting your network provider for assistance.
Restart your phone: Sometimes, a simple restart can resolve call quality problems. Turn off your Sony Xperia XZ Premium, wait for a few seconds, and then turn it back on.
Update your software: Outdated software can cause various issues, including call quality problems. Check for any available software updates for your Sony Xperia XZ Premium and install them. Updates often include bug fixes and improvements that can help resolve call quality issues.
Clear cache partition: Accumulated cache data can impact the performance of your smartphone, including call quality. Clearing the cache partition can help improve call quality. To do this, turn off your phone, then press and hold the Volume Up button and Power button together until the device vibrates. Use the Volume Down button to navigate to “Wipe Cache Partition” and press the Power button to select it. Once the process is complete, reboot your phone.
Reset network settings: Resetting network settings can help resolve call quality problems caused by network configuration issues. To reset network settings on your Sony Xperia XZ Premium, go to Settings > System > Reset > Reset network settings. Confirm the action and wait for your phone to reboot.
Check for app conflicts: Certain apps may interfere with call quality. Try uninstalling recently installed apps or apps known to cause conflicts with phone calls. Monitor call quality after uninstalling each app to identify any potential culprits.
Contact your network provider: If the above steps do not resolve the call quality problems, contact your network provider for further assistance. They may be able to identify any network-related issues or provide additional troubleshooting steps specific to your network.

By following these steps, you should be able to troubleshoot and fix call quality problems on your Sony Xperia XZ Premium smartphone. If the issue persists, consider seeking professional help or contacting Sony customer support for more advanced troubleshooting options.

How to Resolve SIM Card Issues Affecting Phone Calls on Sony Xperia XZ Premium

If you are experiencing issues with making or receiving phone calls on your Sony Xperia XZ Premium, the problem might be related to your SIM card. Here are some easy steps to help you resolve SIM card issues affecting phone calls on your Sony Xperia XZ Premium:

Check SIM card compatibility: Ensure that your SIM card is compatible with your Sony Xperia XZ Premium. Make sure it is the correct size and type for your phone.
Restart your phone: Sometimes, a simple restart can solve SIM card issues. Turn off your Sony Xperia XZ Premium, remove the SIM card, reinsert it, and then turn your phone back on.
Check network settings: Ensure that your phone is connected to a network. Go to the Settings menu, select Network & Internet, and then choose Mobile network to check your network settings.
Check SIM card contacts: Clean the SIM card contacts using a soft cloth or cotton swab. Dirt or debris on the contacts can cause connectivity issues.
Try another SIM card: If possible, try inserting another SIM card into your Sony Xperia XZ Premium to see if the issue is with the SIM card itself or with the phone.
Update your phone software: Ensure that your Sony Xperia XZ Premium is running the latest software version. Go to the Settings menu, select System, and then choose Software update to check for any available updates.
Contact your network provider: If none of the above steps resolve the issue, contact your network provider for further assistance. They may be able to help troubleshoot the problem or provide a replacement SIM card if necessary.

By following these easy steps, you should be able to resolve SIM card issues affecting phone calls on your Sony Xperia XZ Premium and enjoy uninterrupted communication.

FAQ:

Why can’t I make or receive phone calls on my Sony Xperia XZ Premium?

If you are unable to make or receive phone calls on your Sony Xperia XZ Premium, there could be several reasons for this issue. It could be due to a network problem, a software glitch, or an issue with your SIM card or network settings.

Why can’t my Sony Xperia XZ Premium make or receive phone calls?

There can be several reasons why your Sony Xperia XZ Premium cannot make or receive phone calls. It could be a network issue, a software glitch, or a problem with the phone’s hardware. You can try troubleshooting steps like checking your network connection, restarting the phone, or resetting the network settings to fix the issue.

How do I check my network connection on a Sony Xperia XZ Premium?

To check your network connection on a Sony Xperia XZ Premium, go to the phone’s Settings, tap on “Network & Internet,” and then select “Mobile network.” Check if the mobile data is turned on and if you have a stable signal strength. You can also try turning airplane mode on and off to refresh the network connection.

What should I do if I have a stable network connection but still can’t make or receive phone calls on my Sony Xperia XZ Premium?

If you have a stable network connection but still can’t make or receive phone calls on your Sony Xperia XZ Premium, you can try restarting the phone to refresh the system. Press and hold the power button until the power menu appears, then tap on “Restart.” This will close any background apps or processes that might be causing the issue.

If restarting the phone doesn’t fix the issue, what else can I do to make or receive phone calls on my Sony Xperia XZ Premium?

If restarting the phone doesn’t fix the issue, you can try resetting the network settings on your Sony Xperia XZ Premium. Go to the phone’s Settings, tap on “System,” then select “Advanced.” From there, choose “Reset options” and then “Reset Wi-Fi, mobile & Bluetooth.” This will reset all network settings to their default values, and might resolve any conflicts causing the phone call issue.

What should I do if none of the previous steps have resolved the problem of not being able to make or receive phone calls on my Sony Xperia XZ Premium?

If none of the previous steps have resolved the issue of not being able to make or receive phone calls on your Sony Xperia XZ Premium, it’s recommended to contact Sony support or your service provider for further assistance. There might be a hardware problem with the phone’s antenna or SIM card slot that requires professional repair or replacement.

My Sony Xperia XZ Premium smartphone is unable to make or receive phone calls. What are some easy steps I can take to fix this issue?

There are several things you can try to fix this problem. First, make sure that your phone is not in Airplane mode, as this will prevent it from making or receiving calls. You should also check to see if your SIM card is inserted correctly and if it is properly activated. Additionally, check your network settings to ensure you are connected to the correct network. If none of these steps work, you may need to contact your service provider for further assistance.