Easy solutions for Samsung Galaxy S6 Edge call issues after Marshmallow update

If you own a Samsung Galaxy S6 Edge and recently updated to the Marshmallow operating system, you may have encountered some call issues. Don’t worry, you’re not alone. Many users have reported problems with call quality, dropped calls, or difficulty in making calls after the update. Thankfully, there are some easy solutions you can try to resolve these issues.

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1. Reset network settings: Sometimes a simple reset can fix the problem. Go to “Settings” > “Backup and Reset” > “Reset network settings”. This will reset all the network settings on your phone, including Wi-Fi, Bluetooth, and cellular data. Note that you will need to reconnect to Wi-Fi networks and pair your Bluetooth devices again.

2. Clear cache partition: Clearing the cache partition can help resolve various software issues. Turn off your device and then press and hold the Volume Up, Home, and Power buttons together. Release the buttons when the Android logo appears and the phone vibrates. Use the volume buttons to navigate to “Wipe cache partition” and press the Power button to select it. Once the process is complete, select “Reboot system now”.

3. Update carrier settings: Sometimes the issue lies with your carrier settings. Go to “Settings” > “About device” > “Software update” > “Update now”. This will check for any available carrier updates and install them if necessary. These updates can often fix various call-related issues.

By following these simple solutions, you should be able to fix the call issues on your Samsung Galaxy S6 Edge after the Marshmallow update. If the problem persists, you may need to contact your carrier or consider a factory reset as a last resort. Remember to back up your important data before performing a factory reset.

Common Solutions for Samsung Galaxy S6 Edge Call Issues

If you are experiencing call issues on your Samsung Galaxy S6 Edge after updating to Marshmallow, here are some common solutions that may help resolve the problem:

Restart your device: Sometimes, a simple restart can fix various software-related issues. Try restarting your Galaxy S6 Edge and see if the call issues persist.
Check your network signal: Poor network signal can lead to call problems. Make sure you have sufficient network coverage in your area. If you have a weak signal, try moving to a different location or contacting your network provider for assistance.
Clear the cache partition: Accumulated cache files can sometimes cause performance issues. To clear the cache partition, turn off your device and then press and hold the Volume Up, Home, and Power buttons simultaneously. When the Samsung logo appears, release all buttons. Use the Volume Down button to navigate to the “wipe cache partition” option and press the Power button to select it. Once the process is complete, reboot your device and check if the call issues are resolved.
Disable Wi-Fi calling: If you have Wi-Fi calling enabled, try disabling it to see if it improves the call quality. To disable Wi-Fi calling, go to Settings > More connection settings > Wi-Fi calling and toggle the switch off.
Reset network settings: Resetting network settings can help resolve network-related problems. To reset network settings, go to Settings > General management > Reset > Reset network settings. Note that this will remove all saved Wi-Fi networks and Bluetooth connections, so make sure to reconnect to them afterwards.
Perform a factory reset: If none of the above solutions work, you may need to perform a factory reset. Before doing so, make sure to back up your important data as this will erase all data and settings on your device. To perform a factory reset, go to Settings > General management > Reset > Factory data reset. Follow the on-screen instructions to complete the process.

If the call issues persist even after trying the above solutions, it is recommended to contact Samsung support or visit a authorized service center for further assistance.

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Potential causes and troubleshooting for call problems after Marshmallow update

Since the Marshmallow update for Samsung Galaxy S6 Edge, some users have reported experiencing call problems. These issues may have various potential causes, but there are several troubleshooting steps you can try to resolve them.

Potential causes

Software glitches: The Marshmallow update may have introduced some software glitches that are affecting the phone’s call functionality.
Network compatibility: There could be compatibility issues between the Marshmallow update and the network provider, causing call problems.
Third-party apps: Certain third-party apps installed on the device may be interfering with the call function after the Marshmallow update.
Hardware issues: In some cases, the call problems after the Marshmallow update may be related to hardware issues, such as faulty antennas or speakers.

Troubleshooting steps

Restart the phone: A simple restart can sometimes resolve temporary software glitches.
Check network settings: Ensure that the network settings are configured correctly and that the device is connected to a stable network.
Update apps: Make sure all apps installed on the device are up to date, as outdated or incompatible apps can cause call issues.
Clear cache: Clearing the cache partition can help resolve software-related issues. This can be done by booting the device into recovery mode and selecting the option to clear the cache.
Safe mode: Booting the device into safe mode can help identify if a third-party app is causing the call problems. If the issues are resolved in safe mode, you may need to uninstall or disable the culprit app.
Factory reset: If all else fails, performing a factory reset can help resolve persistent software issues. However, note that this will erase all data on the device, so make sure to back up your data before proceeding.
Contact support: If the call problems persist even after trying these troubleshooting steps, it may be necessary to contact Samsung support or your network provider for further assistance.

By following these potential causes and troubleshooting steps, you should be able to resolve call problems after the Marshmallow update on your Samsung Galaxy S6 Edge.

Easy fixes for call quality and dropped call issues on Samsung Galaxy S6 Edge

If you are facing call quality and dropped call issues on your Samsung Galaxy S6 Edge after updating to Marshmallow, there are several easy fixes you can try:

Restart your phone: Sometimes, a simple restart can help resolve temporary network or software glitches. Press and hold the Power button, and then select Restart.
Check network signal: Poor network signal strength can affect call quality and cause dropped calls. Move to an area with better signal reception or try switching to a different network provider.
Reset network settings: Resetting your phone’s network settings can help resolve connectivity issues. Go to Settings > General Management > Reset > Reset network settings. Note that this will remove all saved Wi-Fi networks and Bluetooth connections, so make sure to reconnect to them afterward.
Update software: Make sure your phone is running the latest software version. Go to Settings > Software update > Download and install.
Clear cache partition: Clearing the cache partition can help fix software-related issues. Turn off your phone. Press and hold the Volume Up, Home, and Power buttons simultaneously until the Samsung logo appears. Use the Volume Down button to navigate to “Wipe cache partition” and press the Power button to select. After the process is complete, select “Reboot system now.”

If the above fixes do not resolve the call quality and dropped call issues on your Samsung Galaxy S6 Edge, you may need to contact your network provider or Samsung’s customer support for further assistance.

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How to resolve Samsung Galaxy S6 Edge call reception problems after Marshmallow update

If you are experiencing call reception problems on your Samsung Galaxy S6 Edge after updating to the Marshmallow operating system, there are several easy solutions that you can try to resolve the issue. Here are some steps you can take:

Restart your phone: Sometimes a simple restart can fix many issues. Turn off your Galaxy S6 Edge and then turn it back on after a few seconds.
Check your network signal: Make sure that you have a strong network signal. If you are in an area with poor signal strength, you may experience call reception problems. If your signal is weak, try moving to a different location or contacting your network provider for assistance.
Disable Wi-Fi calling: Wi-Fi calling can sometimes interfere with your cellular signal. Try disabling Wi-Fi calling by going to the settings menu and selecting “Wi-Fi Calling”. Toggle the switch to turn it off.
Clear the cache: Clearing the cache can help resolve software-related issues. Go to the settings menu, select “Storage”, then “Cached Data”, and finally tap on “Clear cached data”.
Reset network settings: Resetting your network settings can help resolve network-related issues. Go to the settings menu, select “Backup and Reset”, then “Reset Network Settings”. Confirm the action by tapping on “Reset Settings”. Note that this will remove all saved Wi-Fi networks and Bluetooth connections.
Perform a factory reset: If none of the above steps have resolved the issue, performing a factory reset may be necessary. Before doing so, make sure to back up all your important data as a factory reset will erase all data on your device. Go to the settings menu, select “Backup and Reset”, then “Factory Data Reset”. Follow the on-screen instructions to perform the reset.

If the call reception problems persist after trying the above solutions, it is recommended to contact Samsung customer support or visit a Samsung service center for further assistance.

FAQ:

After updating my Samsung Galaxy S6 Edge to Marshmallow, I am facing call issues. What could be the possible reasons behind it?

There could be several reasons why you are experiencing call issues after updating your Samsung Galaxy S6 Edge to Marshmallow. It could be due to a software glitch or compatibility issues with certain apps or services. It is also possible that your network settings have been altered during the update.

What are some easy solutions to fix call issues on the Samsung Galaxy S6 Edge after the Marshmallow update?

There are several easy solutions you can try to fix call issues on your Samsung Galaxy S6 Edge after the Marshmallow update. First, try rebooting your device to see if that resolves the issue. You can also try clearing the cache partition or performing a factory reset. If the problem persists, you may need to contact your service provider or Samsung for further assistance.

Can third-party apps cause call issues on the Samsung Galaxy S6 Edge after the Marshmallow update?

Yes, third-party apps can potentially cause call issues on the Samsung Galaxy S6 Edge after the Marshmallow update. Some apps may not be fully compatible with the new operating system, leading to conflicts that affect call functionality. Try uninstalling any recently installed or suspicious apps to see if that resolves the problem.

Is it possible to revert back to the previous Android version to resolve call issues on the Samsung Galaxy S6 Edge after the Marshmallow update?

No, it is not possible to revert back to the previous Android version after updating to Marshmallow on the Samsung Galaxy S6 Edge. The update permanently installs the new operating system. Therefore, it is recommended to try other troubleshooting steps or contact Samsung for further assistance if you are experiencing call issues after the update.