What to Do If Galaxy S6 Back and Recent Apps Buttons Are Not Working: Troubleshooting Guide and Fixes

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Galaxy S6 Back and Recent apps buttons not working, can’t make calls and SMS, other issues

Have you ever encountered an issue with your Samsung Galaxy S6 where the back and recent apps buttons stop working? This can be a frustrating problem, as these buttons are essential for navigating through your device and accessing different apps and features. However, there are several troubleshooting steps you can take to resolve this issue and get your buttons working again.

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One possible reason for the non-functioning buttons is a software glitch. In some cases, a simple reboot of your device may be all it takes to fix the problem. Try turning off your Galaxy S6, then turning it back on after a few seconds. This can help clear any temporary glitches that may be interfering with the functioning of the buttons.

If a reboot doesn’t work, you can try clearing the cache partition on your device. This can help resolve any issues with corrupted cache files that may be causing the buttons to malfunction. To do this, you will need to boot your Galaxy S6 into recovery mode and navigate to the option to clear the cache partition. Follow the on-screen instructions to complete the process.

If the problem persists, it may be necessary to perform a factory reset on your Galaxy S6. This will erase all data and settings on your device, so be sure to back up any important information beforehand. To perform a factory reset, go to the settings menu on your device, then navigate to the backup and reset option. Follow the on-screen prompts to complete the process.

If none of these troubleshooting steps fix the issue, it is possible that there is a hardware problem with your Galaxy S6. In this case, it may be necessary to contact Samsung or bring your device to a professional repair service. They will be able to diagnose the issue and provide a solution to get your buttons working properly again.

Steps to Troubleshoot Galaxy S6 Back and Recent Apps Button Issues

Are the back and recent apps buttons on your Galaxy S6 not working? Don’t worry, there are several troubleshooting steps you can try to fix the issue.

  1. Restart your phone: Sometimes a simple restart can solve the problem. Press and hold the power button, then tap “Restart” to reboot your device.
  2. Clear recent apps: If the recent apps button is not working, it could be due to too many apps running in the background. Clear all recent apps by tapping the square button (recent apps button) and swiping them away.
  3. Check for updates: Make sure your Galaxy S6 is running the latest software version. Go to Settings > About device > Software update and tap “Check for updates”. If an update is available, download and install it.
  4. Check for app updates: Outdated or incompatible apps can cause issues with the back and recent apps buttons. Open the Play Store, tap the menu button (three horizontal lines), and go to “My apps & games”. Update all apps that have pending updates.
  5. Restart in safe mode: To determine if a third-party app is causing the problem, restart your device in safe mode. Press and hold the power button, then tap and hold “Power off”. When the “Reboot to safe mode” prompt appears, tap “OK”. If the buttons work fine in safe mode, a third-party app is the culprit. Uninstall recently installed apps until the issue is resolved.
  6. Perform a factory reset: If none of the above steps work, you may need to perform a factory reset. Make sure to backup your important data before proceeding. To factory reset your Galaxy S6, go to Settings > Backup and reset > Factory data reset. Tap “Reset device” to erase all data and reset your phone to its original settings.

If the back and recent apps buttons still do not work after trying all the troubleshooting steps, it may be a hardware issue. Contact Samsung or bring your device to an authorized service center for further assistance.

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Restart Your Device

One of the first troubleshooting steps you can try when the back and recent apps buttons are not working on your Galaxy S6 is to restart your device. A simple restart can sometimes resolve software issues and restore functionality to the buttons.

  1. Press and hold the Power button until the power options menu appears.
  2. Select “Restart” from the menu.
  3. Wait for your device to turn off and then turn back on.

If the back and recent apps buttons still do not work after restarting your device, you can move on to the next troubleshooting steps.

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Clear Cache and Data of System UI

If your Galaxy S6 back and recent apps buttons are not working, clearing the cache and data of the System UI can help resolve the issue. Follow the steps below:

  1. Go to the home screen of your Galaxy S6.
  2. Swipe down from the top of the screen to open the notification panel.
  3. Tap on the “Settings” icon, which looks like a gear.
  4. In the Settings menu, scroll down and tap on “Apps.”
  5. Scroll to the right until you reach the “All” tab.
  6. Look for “System UI” in the list of apps and tap on it.
  7. Tap on “Storage.”
  8. Tap on “Clear Cache” to remove the temporary files.
  9. Tap on “Clear Data” to delete all the stored data associated with the app.

After clearing the cache and data of the System UI, restart your Galaxy S6 and see if the back and recent apps buttons are working properly again. If not, you may need to try some other troubleshooting methods.

FAQ:

Are there any software updates that can fix the non-working back and recent apps buttons on my Galaxy S6?

Yes, there might be software updates available that can fix the non-working back and recent apps buttons on your Galaxy S6. It’s always a good idea to check for software updates regularly and install them if available. This can help resolve any software-related issues and improve the overall performance of your phone.

What should I do if the back and recent apps buttons on my Galaxy S6 are still not working after trying all the troubleshooting steps?

If the back and recent apps buttons on your Galaxy S6 are still not working after trying all the troubleshooting steps, you may need to contact Samsung support or bring your phone to a service center for further assistance. They will be able to diagnose the problem and provide a suitable solution to fix the buttons.

Why are my Galaxy S6 back and recent apps buttons not working?

There could be several reasons why your Galaxy S6 back and recent apps buttons are not working. It could be due to a software glitch, a third-party app causing compatibility issues, or a hardware problem with the buttons themselves.

How can I troubleshoot the issue with my Galaxy S6 back and recent apps buttons?

To troubleshoot the issue with your Galaxy S6 back and recent apps buttons, you can try restarting your phone, clearing the cache partition, disabling any newly installed apps, or performing a factory reset as a last resort.

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