Solved Samsung Galaxy S8+ Unknown Caller When Receiving Calls - Troubleshooting Guide

Solved Samsung Galaxy S8+ Unknown Caller When Receiving Calls

Are you experiencing an issue with your Samsung Galaxy S8+ where the caller ID is showing up as “Unknown” when receiving calls? This can be a frustrating problem, as it can be difficult to determine who is calling without a proper caller ID. Luckily, there are a few troubleshooting steps you can take to resolve this issue.

Step 1: Check your network connection. Sometimes, a weak network connection can cause caller ID information to not be displayed correctly. Make sure you have a strong and stable network connection before attempting any other troubleshooting steps.

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Step 2: Update your phone’s software. Outdated software can sometimes lead to glitches and errors. Check if there are any available software updates for your Samsung Galaxy S8+ and install them if necessary. Updating your phone’s software can often resolve various issues, including problems with caller ID.

Step 3: Reset network settings. Resetting your phone’s network settings can help fix issues related to connectivity. To do this, go to the Settings menu, then tap on “General Management” followed by “Reset.” From there, select “Reset Network Settings” and confirm your choice. Keep in mind that this will remove all saved Wi-Fi networks, so you’ll need to reconnect to them afterwards.

Step 4: Contact your mobile service provider. If the issue persists, it’s possible that there may be a problem with your mobile service provider. Get in touch with them and explain the situation. They may be able to offer further assistance or troubleshoot the issue from their end.

By following these troubleshooting steps, you should be able to resolve the issue of your Samsung Galaxy S8+ showing “Unknown” caller ID when receiving calls. If none of these steps work, it may be worth contacting Samsung support for further assistance.

Solved Samsung Galaxy S8+ Unknown Caller

If you are experiencing issues with your Samsung Galaxy S8+ not showing the caller’s name or displaying “Unknown Caller” when receiving calls, here are some troubleshooting steps you can try to resolve the issue:

Check Call Settings: Go to the Phone app and tap on the three-dot menu in the top right corner. Select “Settings” and then “Caller ID and spam protection.” Make sure the “Caller ID” setting is set to “Network default” or “Show number.”
Update Software: Ensure that your Samsung Galaxy S8+ is running the latest software version. Go to “Settings,” then “Software update” and tap on “Download and install” if an update is available.
Restart Device: Sometimes a simple restart can fix the issue. Press and hold the power button, then tap “Restart” to reboot your phone.
Check SIM Card: Remove the SIM card from your phone and reinsert it. Ensure it is properly seated and contacts are clean.
Clear Phone App Cache: Go to “Settings,” then “Apps” and select the Phone app. Tap on “Storage” and then “Clear cache.” Restart your phone afterwards.
Reset Network Settings: Go to “Settings,” then “General management” and select “Reset.” Choose “Reset network settings” and confirm. Note that this will remove your saved Wi-Fi networks and Bluetooth devices.
Disable Do Not Disturb: Check if Do Not Disturb mode is enabled on your phone. Swipe down from the top of the screen and tap the Do Not Disturb icon to turn it off.

If none of the above steps resolve the issue, you may want to contact your carrier or Samsung support for further assistance.

When Receiving Calls - Troubleshooting Guide

Having trouble with unknown callers on your Samsung Galaxy S8+? Don’t worry, we’re here to help. Below are some troubleshooting steps you can take to resolve this issue.

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Check Caller ID Settings: Make sure your Caller ID is set to display the caller’s number. You can usually find this setting in the Phone app or the device’s settings.
Restart Your Phone: Sometimes, a simple restart can fix minor software glitches that may be causing the issue with unknown callers. Press and hold the power button, then select “Restart” from the menu.
Update Your Phone: Ensure that your Samsung Galaxy S8+ is running the latest software version. Software updates often include bug fixes and improvements that could resolve issues with unknown callers. Go to Settings > Software Update to check for any available updates.
Reset Network Settings: Resetting your network settings can help resolve any network-related issues that might be causing problems with incoming calls. Go to Settings > General Management > Reset > Reset Network Settings.
Enable Caller ID and Spam Protection: Some Samsung devices have built-in caller ID and spam protection features. Make sure these features are enabled in the Phone app settings to help identify and block unknown callers.
Contact Your Service Provider: If none of the above steps work, contact your service provider for further assistance. They may be able to troubleshoot the issue or provide additional guidance.

By following these troubleshooting steps, you should be able to resolve the issue with unknown callers on your Samsung Galaxy S8+. If the problem persists, it may be a hardware issue, and you may need to visit a Samsung service center or contact customer support for further assistance.

[How To^Mailbag]

In this guide, we will be addressing the issue of “Unknown Caller” when receiving calls on your Samsung Galaxy S8+. This problem can be quite frustrating as it prevents you from identifying who is calling and can lead to missed or ignored calls. We will provide you with a step-by-step troubleshooting guide to help resolve this issue.

Step 1: Check Caller ID settings

Start by checking your Caller ID settings. Open the Phone app and tap on the three-dot menu button in the top-right corner. From the dropdown menu, select “Settings” and then choose “More settings.” Under the “Caller ID” section, ensure that the option for “Network default” or “Show number” is selected. This will ensure that the caller’s number is displayed when receiving calls.

Step 2: Restart your phone

If you are still experiencing the issue after checking the settings, try restarting your phone. Hold down the power button until the “Power off” option appears, then tap on it to turn off your device. Once it is completely powered off, turn it back on and check if the issue persists.

Step 3: Clear cache partition

If the problem continues, clearing the cache partition may help. Turn off your device and then press and hold the volume up button, the Bixby button, and the power button simultaneously. Release the buttons when the Samsung logo appears. Use the volume buttons to navigate to the “Wipe cache partition” option and press the power button to select it. After the process is complete, reboot your phone and check if the issue is resolved.

Step 4: Update software

Outdated software can sometimes cause various issues on your device. Make sure that your Samsung Galaxy S8+ is running the latest software version. Go to “Settings” and select “Software update.” Tap on “Download and install” to check for any available updates. If an update is available, download and install it, then restart your phone and check if the issue is fixed.

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Step 5: Contact your carrier

If none of the above steps resolve the issue, it is possible that the problem is with your network carrier. Contact your carrier’s customer support and inform them about the problem. They may be able to provide further assistance or troubleshoot the issue on their end.

By following these troubleshooting steps, you should be able to fix the “Unknown Caller” issue when receiving calls on your Samsung Galaxy S8+. If the problem persists, it is recommended to seek professional technical support or visit a Samsung service center for further assistance.

FAQ:

Why am I unable to see the caller’s information when receiving a call on my Samsung Galaxy S8+?

This issue could be caused by a few different factors. First, check if your phone’s Caller ID feature is turned on. If it is, try restarting your phone and see if that resolves the problem. If not, you may need to reset your phone’s network settings or contact your service provider for further assistance.

Is there a way to disable the unknown caller feature on the Samsung Galaxy S8+?

Yes, you can disable the unknown caller feature on your Samsung Galaxy S8+. Simply go to your phone’s settings, select “Call settings,” then choose “Caller ID and spam protection.” From there, you can toggle off the option for “Show caller information” to disable the feature.

What should I do if the unknown caller issue persists even after trying the troubleshooting steps mentioned?

If the unknown caller issue on your Samsung Galaxy S8+ continues to persist, you can try performing a factory reset on your phone. However, make sure to backup all your important data before proceeding with the reset, as it will erase all the data on your device. Alternatively, you can contact Samsung’s customer support or visit a service center for further assistance.

Can a software update solve the problem of unknown callers on the Samsung Galaxy S8+?

Yes, installing the latest software update on your Samsung Galaxy S8+ can potentially solve the problem of unknown callers. Software updates often include bug fixes and improvements that can resolve various issues on the device. Make sure to check for any available updates in your phone’s settings and install them if there are any.

Is there a way to identify unknown callers using third-party apps on the Samsung Galaxy S8+?

Yes, there are several third-party apps available on the Google Play Store that can help identify and block unknown callers on the Samsung Galaxy S8+. Some popular options include Truecaller, Hiya, and CallApp. These apps utilize their extensive databases to match incoming calls with known numbers and provide caller information.