How to troubleshoot Galaxy S9 Plus texting issue: cannot receive MMS

How to fix Galaxy S9 Plus texting issue: can’t receive MMS

Are you experiencing trouble receiving Multimedia Messaging Service (MMS) on your Samsung Galaxy S9 Plus? If so, you’re not alone. Many users have encountered this issue, which can be frustrating when you’re missing out on important photos, videos, and group messages. But don’t worry, we’re here to help you troubleshoot the problem and get your MMS working again.

The inability to receive MMS messages on your Galaxy S9 Plus can be caused by various factors. It could be a problem with your network settings, a software glitch, or even an issue with your SIM card. Regardless of the cause, there are several steps you can take to pinpoint and resolve the problem.

Table Of Contents

In this article, we’ll walk you through a series of troubleshooting steps to help you fix the Galaxy S9 Plus texting issue. From checking your network settings to resetting your messaging app, we’ll cover all the bases so you can start receiving MMS messages once again. So, let’s get started!

Note: Before proceeding with the troubleshooting steps, make sure that your device is running on the latest software update. Software updates often contain bug fixes and improvements that can resolve issues with MMS and other features.

How to Fix Galaxy S9 Plus Texting Issue: Unable to Receive MMS

If you are experiencing a texting issue on your Galaxy S9 Plus, specifically the inability to receive MMS (Multimedia Messaging Service) messages, there are several troubleshooting steps you can try to resolve the problem.

1. Check your Signal

Make sure you have a stable network signal on your device. Poor signal strength might be causing the issue. Try moving to an area with better signal reception and see if you can receive MMS messages.

2. Verify MMS Settings

Check your MMS settings to ensure they are configured correctly. Follow these steps to verify your settings:

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Open the Messaging app on your Galaxy S9 Plus.
Tap on the three-dot menu icon in the top-right corner.
Select “Settings” from the dropdown menu.
Scroll down and tap on “More settings.”
Select “Multimedia messages.”
Ensure that the “Auto retrieve” option is turned on.
Check if the “Group messaging” and “Delivery reports” options are enabled if you want to use them.

3. Clear Messaging App Cache

Clearing the cache of the Messaging app can help resolve various issues. Follow these steps to clear the cache:

Go to the Settings menu on your device.
Tap on “Apps.”
Scroll down and select “Messaging.”
Tap on “Storage.”
Select “Clear cache.”

4. Restart your Device

A simple restart can often fix minor software glitches that may be causing the MMS issue. Press and hold the power button on your Galaxy S9 Plus, then select “Restart.”

5. Contact your Service Provider

If the issue persists after trying the above steps, it may be worth contacting your service provider for assistance. They can check if there are any network or account-related issues that could be affecting your ability to receive MMS messages.

Conclusion

By following these troubleshooting steps, you should be able to fix the texting issue on your Galaxy S9 Plus and start receiving MMS messages again. If none of the steps resolve the problem, consider reaching out to a professional technician for further assistance.

Possible Solutions for Galaxy S9 Plus Texting Issue

If you’re having trouble receiving MMS messages on your Galaxy S9 Plus, there are a few possible solutions to try:

Check your network connection: Ensure that your device is connected to a stable internet connection, either through Wi-Fi or mobile data.
Restart your phone: Sometimes, a simple restart can fix temporary software glitches that may be causing the issue.
Ensure MMS is enabled: Go to the Settings menu of your device, then select “Connections” and choose “Mobile networks.” Make sure that the “Mobile data” and “Data roaming” options are enabled.
Check your APN settings: Access the Settings menu, then select “Connections” and choose “Mobile networks.” Tap on “Access Point Names” and verify that the correct APN settings for your carrier are configured.
Clear cache and data of messaging app: Open the Settings menu, then go to “Apps” and select your messaging app. Tap on “Storage” and choose “Clear cache” and “Clear data.” Keep in mind that this will erase your message history.
Update your device’s software: A software update may contain bug fixes or improvements that can resolve the texting issue. Go to the Settings menu, select “Software update,” and check for any available updates.
Disable Wi-Fi calling: Sometimes, Wi-Fi calling can interfere with MMS messages. Try disabling this feature by going to the Settings menu, selecting “Connections,” and choosing “Wi-Fi calling.” Turn off the toggle switch.
Contact your carrier: If none of the above solutions work, it’s possible that there may be an issue with your carrier’s network. Get in touch with your carrier’s customer support to see if they can assist you further.

By trying these solutions one by one, you should be able to troubleshoot and resolve the texting issue on your Galaxy S9 Plus.

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Additional Tips for Troubleshooting Texting Issues on Galaxy S9 Plus

If you’re still experiencing texting issues on your Galaxy S9 Plus, here are some additional tips to try:

Check your internet connection: Make sure you have a stable internet connection, either through Wi-Fi or mobile data, as this can affect your ability to send or receive text messages.
Restart your phone: Sometimes a simple restart can resolve minor software glitches that may be causing texting issues. Press and hold the power button on your S9 Plus, then tap “Restart”.
Update your phone’s software: Keeping your phone’s software up to date can help fix bugs and improve its performance. Go to Settings > Software Update > Download and install to check for any available updates.
Clear the messaging app cache: Clearing the cache of your messaging app can help resolve issues related to the app itself. Go to Settings > Apps > Messages > Storage > Clear Cache.
Reset network settings: Resetting your network settings can help fix issues with connectivity and configuration. Go to Settings > General Management > Reset > Reset network settings. Note that this will remove your saved Wi-Fi networks and Bluetooth connections.
Try a different messaging app: If the default messaging app continues to cause issues, try using a different messaging app like Google Messages or Textra, and see if the problem persists.
Contact your carrier: If all else fails, contact your carrier’s customer support for further assistance. They may be able to help troubleshoot and resolve any network-related issues that could be causing your texting problems.

By following these additional tips, you should be able to troubleshoot and resolve any texting issues you’re experiencing on your Galaxy S9 Plus.

FAQ:

Why am I unable to receive MMS on my Galaxy S9 Plus?

If you are unable to receive MMS on your Galaxy S9 Plus, it could be due to various reasons such as incorrect APN settings, network issues, or a problem with the messaging app. To troubleshoot the issue, you can try resetting your network settings, checking your APN settings, clearing the messaging app cache, or contacting your network provider for further assistance.

How can I reset the network settings on my Galaxy S9 Plus?

To reset the network settings on your Galaxy S9 Plus, go to the Settings menu, select General Management, tap on Reset, and then choose Reset network settings. Keep in mind that this will remove all saved Wi-Fi networks, Bluetooth devices, and VPN settings, so you will need to set them up again after the reset.

Can the problem be with my APN settings?

Yes, incorrect APN settings can cause issues with receiving MMS on your Galaxy S9 Plus. To check and edit your APN settings, go to Settings, select Connections, tap on Mobile networks, and then choose Access Point Names. If the settings are incorrect, you can either edit them manually or contact your network provider for the correct APN settings.

What should I do if the issue persists?

If the problem of not receiving MMS on your Galaxy S9 Plus persists even after trying the troubleshooting steps mentioned above, you can try some additional steps such as clearing the cache and data of the messaging app, checking for any available software updates, or performing a factory reset as a last resort. It is recommended to backup your important data before performing a factory reset.