How to Fix Galaxy S6 'Unable to Play During Call' Error When Playing Music or Video and Other Related Issues

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Galaxy S6 “unable to play during call” error when playing music or video, other issues

Are you experiencing problems with your Samsung Galaxy S6 not playing music or video during a call? This can be quite frustrating, especially if you rely on your phone for entertainment during calls. Don’t worry though, as there are a few simple steps you can take to fix this issue.

One possible cause of the “Unable to Play During Call” error on your Galaxy S6 is a software glitch. Sometimes, the system may encounter a bug or incompatible settings that prevent music or video playback during a call. To fix this, try restarting your phone and see if the issue persists. If it does, you can try clearing the cache of your music or video player app.

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Another common cause of this error is a problem with the audio settings on your phone. It’s possible that the settings are configured to prioritize call audio over media audio, resulting in the inability to play music or video during a call. To fix this, go to the Settings app on your Galaxy S6, navigate to the Sounds and Vibration section, and check the audio settings for both calls and media. Make sure that they are set to allow simultaneous playback.

If the above methods don’t work, it’s worth checking if your phone’s software is up to date. Sometimes, outdated software can cause compatibility issues and prevent media playback during calls. Go to the Software Update section in the Settings app and check for any available updates. If there are updates available, follow the prompts to install them and see if the issue is resolved.

If none of these solutions work, it may be worth contacting Samsung support or visiting a service center for further assistance. They will be able to diagnose the problem and provide a more specific solution for your Galaxy S6. Remember to back up your data before seeking any professional help, as it’s always better to be safe than sorry.

How to Fix Galaxy S6 “Unable to Play During Call” Error

If you’re experiencing the “Unable to Play During Call” error on your Galaxy S6 when trying to play music or video, here are some possible solutions to fix the issue:

  1. Disable Do Not Disturb Mode: Make sure Do Not Disturb mode is turned off, as it can interfere with audio playback during a call. Swipe down from the top of the screen to access the quick settings panel, then tap on the Do Not Disturb icon to disable it.
  2. Check Call Settings: Open the Phone app and go to the settings menu. Look for the Call settings option and make sure the “Allow Wi-Fi calling” or any similar settings are enabled. Sometimes, having these settings disabled can cause conflicts with media playback during a call.
  3. Restart Your Phone: A simple restart can often resolve minor software glitches that may be affecting the audio playback during a call. Hold down the power button until the power menu appears, then tap on Restart. Allow your Galaxy S6 to fully reboot and then try playing media during a call again.
  4. Check for Software Updates: Make sure your Galaxy S6 is running the latest software version. Go to Settings > Software update > Download updates manually. If an update is available, download and install it. Software updates often include bug fixes and improvements that can help resolve issues like audio playback during a call.
  5. Clear Cache of Media Apps: Clearing the cache of media apps like Spotify, YouTube, or any other app you’re using to play music or videos can sometimes fix audio playback issues. Go to Settings > Apps > [App Name] > Storage > Clear cache.
  6. Factory Reset: If none of the above solutions work, you can try performing a factory reset on your Galaxy S6. Before doing so, make sure to back up any important data as a factory reset will erase all data on your device. Go to Settings > System > Reset > Factory data reset > Reset device. Follow the on-screen instructions to complete the reset process.

If the “Unable to Play During Call” error persists after trying these solutions, it may be worth contacting Samsung support or visiting a service center for further assistance with your Galaxy S6.

Troubleshooting steps for “Unable to Play During Call” issue

If you are experiencing the “Unable to Play During Call” error on your Galaxy S6 when trying to play music or video, you can try the following troubleshooting steps to resolve the issue:

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  1. Check for software updates: Ensure that your Galaxy S6 is running the latest software version. Go to Settings > Software Update > Download and Install to check for any available updates.
  2. Check notification settings: Make sure that your notification settings allow media playback during calls. Go to Settings > Sounds and Vibration > Do Not Disturb > Allow Exceptions and ensure that “Media” is selected.
  3. Clear app cache: Clearing the cache of the app you’re using to play music or video can sometimes resolve the issue. Go to Settings > Apps > [App Name] > Storage > Clear Cache.
  4. Reset app preferences: Resetting app preferences can help fix any issues with app settings that may be causing the error. Go to Settings > Apps > More options (three-dot menu) > Reset app preferences.
  5. Restart your device: A simple restart can often resolve minor software issues. Press and hold the Power button, then tap Restart to reboot your Galaxy S6.
  6. Check for conflicting apps: Some third-party apps may interfere with media playback during calls. Try uninstalling recently installed apps or apps that are known to cause compatibility issues.
  7. Perform a factory reset: If none of the above steps work, you can try performing a factory reset to revert your Galaxy S6 to its original settings. Before doing so, make sure to back up your important data.

If the “Unable to Play During Call” issue persists after trying all the troubleshooting steps, it may be worth contacting Samsung support or visiting a service center for further assistance.

How to fix Galaxy S6 “Unable to Play During Call” error when playing music or video

If you are experiencing the “Unable to Play During Call” error on your Galaxy S6 when trying to play music or video, here are some troubleshooting steps you can try:

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  • Check your network connection: Ensure that you have a stable internet connection or strong cellular signal. Poor connectivity can lead to this error.
  • Restart your device: Sometimes a simple restart can resolve temporary software glitches. Turn off your Galaxy S6, wait for a few seconds, and turn it back on.
  • Clear app cache: Clearing the cache of the app you are using to play music or video can help fix this error. Go to Settings > Apps > [App Name] > Storage > Clear cache.
  • Update the app: Make sure that the app you are using is up to date. Developers often release updates to fix bugs and improve compatibility.
  • Try a different app: If the error persists with one app, try using a different music or video player app to see if the issue is specific to the app you were previously using.
  • Check for software update: Ensure that your Galaxy S6 is running the latest software version. Updates can contain bug fixes and performance improvements.
  • Perform a factory reset: If none of the above steps work, you can try performing a factory reset on your device. Note that this will erase all data on your Galaxy S6, so make sure to back up your important files beforehand. Go to Settings > Backup and reset > Factory data reset > Reset device.

If the “Unable to Play During Call” error still persists after trying these steps, you may want to contact the manufacturer or seek assistance from a professional technician.

  • Galaxy S6 screen freezes or becomes unresponsive: This issue can be caused by a variety of factors, such as a software glitch or a problematic app. To fix this issue, try performing a soft reset by pressing and holding the Power and Volume Down buttons simultaneously for about 10 seconds until the device restarts. If the issue persists, you may need to perform a factory reset, but make sure to back up your important data beforehand.
  • Galaxy S6 overheating: Overheating can occur due to heavy usage, running multiple apps simultaneously, or using the device in warm environments. To prevent overheating, try closing unnecessary apps, disabling unnecessary features like Bluetooth or GPS, and avoiding intense activities on your device for extended periods. If the issue persists, you may need to contact a service center to have your device checked for possible hardware issues.
  • Galaxy S6 battery draining quickly: If your device’s battery is draining rapidly, it could be due to background apps running unnecessarily or a malfunctioning battery. Try closing unused apps, enabling power-saving modes, reducing screen brightness, and disabling unnecessary features like Wi-Fi or mobile data when not in use. If the problem continues, you may need to replace the battery.
  • Galaxy S6 camera not working: If the camera is not functioning properly, it could be due to a software issue or a hardware problem. First, try clearing the camera app cache and data by going to Settings > Apps > Camera > Storage > Clear cache/Clear data. If that doesn’t work, try restarting your device and checking for software updates. If the issue persists, you may need to contact a service center for further assistance.
  • Galaxy S6 Wi-Fi or Bluetooth connectivity issues: If you are experiencing difficulties with Wi-Fi or Bluetooth connections, try restarting your device and router. You can also try forgetting and re-adding the Wi-Fi network or Bluetooth device. If the problem persists, try resetting network settings by going to Settings > Backup & reset > Reset network settings. If none of these solutions work, you may need to contact your service provider or a service center for additional help.

FAQ:

Why am I unable to play music or videos during a call on my Galaxy S6?

This issue may occur if your phone’s audio settings are configured to pause media playback during calls. You can fix this problem by adjusting the audio settings on your Galaxy S6.

How can I adjust the audio settings on my Galaxy S6?

To adjust the audio settings on your Galaxy S6, go to the Settings app, select “Sound and notifications,” and then tap on “Audio settings.” From there, you can modify the settings to allow media playback during calls.

What should I do if adjusting the audio settings didn’t fix the problem?

If adjusting the audio settings didn’t solve the issue, you can try restarting your phone or performing a soft reset. If the problem persists, you may need to contact Samsung for further assistance or consider resetting your phone to factory settings.

Will resetting my Galaxy S6 to factory settings fix the “Unable to Play During Call” error?

Resetting your Galaxy S6 to factory settings can help resolve software-related issues, including the “Unable to Play During Call” error. However, it is important to note that performing a factory reset will erase all data on your phone, so be sure to back up any important information before proceeding.

Is there a software update available for the Galaxy S6 that fixes this issue?

Software updates often include bug fixes and improvements that can address various issues, including the “Unable to Play During Call” error. Check for updates by going to the Settings app, selecting “About phone,” and then tapping on “Software update.”

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