Galaxy S9 voice calling issue: callers unable to hear me in speaker mode

Galaxy S9 voice calling issue: callers can’t hear me but i can hear them (when on speaker mode)

If you’re a proud owner of the Samsung Galaxy S9 and you’re experiencing issues with voice calling, particularly when using the speaker mode, you’re not alone. Many users have reported that callers are unable to hear them properly when they have the speaker mode enabled on their device. This can be frustrating, especially if you rely on the speaker mode for hands-free calls or conference calls.

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In this article, we’ll explore some possible solutions to help you resolve this issue on your Galaxy S9. It’s important to note that these troubleshooting steps may vary depending on the specific model and software version of your device. Therefore, it’s a good idea to make sure your phone is updated to the latest software version before attempting any fixes.

One possible cause of this issue is a software glitch or bug. Sometimes, a simple restart of your device can help resolve temporary software issues. Try turning off your Galaxy S9 and then turning it back on after a few seconds. This can often clear out any temporary bugs or glitches that may be causing the speaker mode problem.

If the issue persists after restarting your device, try disabling and re-enabling the speaker mode. This can sometimes recalibrate the settings and resolve any conflicts that may be causing callers to be unable to hear you. To disable the speaker mode, simply tap the speaker icon during a call. Wait a few seconds, and then tap it again to re-enable the speaker mode. Test the call with a friend or family member to see if the issue has been resolved.

If the above steps didn’t solve the problem, you may want to consider resetting the network settings on your Galaxy S9. This can help clear out any network-related issues that may be causing the problem. To do this, go to the Settings app, then tap on “General Management,” followed by “Reset.” From there, select “Reset Network Settings” and confirm your decision. Keep in mind that resetting network settings will remove saved Wi-Fi networks and Bluetooth pairings, so you’ll need to set them up again.

If none of the previous solutions worked, it could be worth contacting Samsung support or your service provider for further assistance. They may be able to provide more specific troubleshooting steps or offer a hardware repair if necessary.

By following these steps and trying out the suggested fixes, you should be able to resolve the issue with callers being unable to hear you properly when using the speaker mode on your Galaxy S9. Hopefully, these solutions will help you continue to enjoy your device without any calling problems.

What to do if callers cannot hear you in speaker mode on your Galaxy S9

If callers are unable to hear you when you are using the speaker mode on your Galaxy S9, there are several troubleshooting steps you can try to resolve the issue:

Check the microphone: Ensure that the microphone on your Galaxy S9 is not covered or blocked by any accessories or debris. Clean the microphone with a soft cloth to remove any dirt or dust that may be affecting its performance.
Restart your phone: Sometimes, a simple restart can fix various issues on your device. Restart your Galaxy S9 and check if the problem persists.
Test in different apps: Make calls using different apps or services on your phone, such as the default phone app, WhatsApp, or Skype. If the issue is only present in one specific app, the problem might lie with that particular app and not your device.
Disable Bluetooth: If you have Bluetooth enabled on your Galaxy S9, try disabling it and then test the speaker mode. Sometimes, Bluetooth connections can interfere with the microphone functionality.
Check for software updates: Ensure that your Galaxy S9 is running the latest software version. Updates often include bug fixes and improvements that can resolve issues with the device’s microphone or speaker mode.
Reset app preferences: Go to the Settings on your Galaxy S9, then navigate to Apps > More options (three-dot icon) > Reset app preferences. This will reset all app preferences back to their default settings, which can fix any misconfigurations that may be causing the issue.
Perform a factory reset: If none of the above steps work, you can try performing a factory reset on your Galaxy S9. This will erase all data on your device, so make sure to back up any important files before proceeding.

If the problem still persists after trying all the troubleshooting steps mentioned above, it is recommended to contact Samsung support or visit an authorized service center for further assistance.

Check the microphone

If callers are unable to hear you in speaker mode on your Galaxy S9, the issue might be related to the microphone. Here are some steps to check the microphone:

Remove any case or cover: Sometimes, a case or cover might interfere with the microphone and cause audio issues. Remove the case or cover from your phone and test the speaker mode again.
Clean the microphone: Over time, dirt or debris can accumulate on the microphone, affecting its performance. Use a soft cloth or cotton swab to gently clean the microphone area and remove any obstructions.
Check for physical damage: Inspect the microphone for any physical damage such as cracks or water damage. If you notice any damage, it might be causing the audio issue. In this case, you may need to contact a professional for repair or replacement.
Test the microphone using an app: Install a microphone testing app from the Google Play Store and check if the microphone is working properly. Follow the app’s instructions to test the microphone and make any necessary adjustments or settings.
Restart your phone: Sometimes, a simple restart can fix issues with the microphone. Press and hold the power button on your Galaxy S9, then tap “Restart” to reboot the device. After the restart, test the speaker mode again and see if the issue is resolved.

If the microphone issue persists and callers are still unable to hear you in speaker mode, it may indicate a hardware problem. In such cases, it is recommended to contact a professional technician or the manufacturer for further assistance.

Disable noise cancellation

If callers are unable to hear you when you are using the speaker mode on your Galaxy S9, it may be caused by the noise cancellation feature. You can try disabling noise cancellation to see if it resolves the issue. Here’s how:

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Open the Phone app on your Galaxy S9.
Tap the three-dot menu icon in the top right corner.
Select “Settings” from the drop-down menu.
Scroll down and tap on “Call settings”.
Tap on “Additional settings”.
Toggle off the “Noise reduction” option.

By disabling noise cancellation, you are turning off a feature that reduces background noise during calls. While this may improve the audio quality for the other person, it can also sometimes cause issues where the other person is unable to hear you in speaker mode.

After disabling noise cancellation, try making a call in speaker mode to see if the issue has been resolved. If the problem persists, you may need to troubleshoot further or consider seeking technical support.

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Update the software

If you’re experiencing voice calling issues on your Galaxy S9 where callers are unable to hear you in speaker mode, one possible solution is to update the software on your device. Software updates often include bug fixes and improvements that can help resolve issues like this.

To check for software updates on your Galaxy S9, follow these steps:

Go to the Settings menu on your device.
Scroll down and tap on “Software update”.
Tap on “Download updates manually” to check for updates.
If an update is available, follow the on-screen instructions to download and install it.

It is recommended to connect your device to a stable Wi-Fi network and ensure that your device has sufficient battery level before downloading and installing the update.

After the update is installed, restart your device and test the voice calling function in speaker mode to see if the issue has been resolved.

If updating the software doesn’t fix the issue, you can also try other troubleshooting steps such as resetting network settings, clearing cache partition, or performing a factory reset as a last resort.

FAQ:

Why can’t callers hear me when I put my Galaxy S9 in speaker mode?

If callers can’t hear you when your Galaxy S9 is in speaker mode, there are a few possible causes for this issue. Firstly, check if the microphone is blocked or covered. Make sure you are not accidentally covering the microphone with your hand or a case. Additionally, you can try cleaning the microphone with a soft cloth or compressed air. Another possible cause could be a software issue. Try restarting your phone or updating the software to see if it resolves the problem. If the issue persists, you may need to contact Samsung support or visit a service center to have your device inspected and repaired.

How do I fix the Galaxy S9 voice calling issue?

If you are experiencing a voice calling issue on your Galaxy S9, there are a few steps you can try to fix the problem. First, check if the signal strength is strong in your current location. Weak signal can affect call quality. If the signal is weak, try moving to a different location with better reception. You can also try toggling the speakerphone on and off during a call to see if it improves the audio. Additionally, make sure your microphone is not blocked or covered. If none of these steps work, you can try restarting your phone or performing a factory reset. If the issue still persists, contact your mobile carrier or Samsung support for further assistance.

What should I do if callers can’t hear me on my Galaxy S9 in speaker mode?

If callers can’t hear you when your Galaxy S9 is in speaker mode, there are a few troubleshooting steps you can try. First, check if the microphone is not blocked or covered. Ensure that your hand or any case is not obstructing the microphone. You can also clean the microphone gently with a soft cloth or compressed air. Restarting your phone or updating the software may also help resolve the issue. If none of these steps work, it is recommended to contact Samsung support or visit a service center for further assistance and possible repairs.

Why is the sound not working on my Galaxy S9 when I use speaker mode for calls?

If the sound is not working on your Galaxy S9 when you use speaker mode for calls, there are a few possible causes for this issue. Firstly, check if the microphone is not blocked or covered. Make sure that there are no obstructions around the microphone that can affect sound quality. Additionally, try adjusting the volume settings during a call to see if it makes a difference. If the issue persists, restarting your phone or updating the software may help resolve the problem. If none of these steps work, consider reaching out to Samsung support or visiting a service center for further assistance.

My callers can’t hear me when I put my Galaxy S9 in speaker mode. What could be the problem?

If callers cannot hear you when your Galaxy S9 is in speaker mode, there are a few possible causes for this issue. Firstly, check if the microphone is not obstructed or covered. Ensure that there are no blockages around the microphone that can affect sound transmission. If the microphone is clean and unobstructed, try restarting your phone or updating the software to see if it resolves the issue. If the problem persists, it is recommended to contact Samsung support or visit a service center for further assistance and potential repairs.